Microsoft Teams Room version 5.2.115.0 bug: Teams Room account can't login

Anonymous
2024-10-03T09:14:15+00:00

Hello,

I work as an AV integrator and we currently have roughly 100 Microsoft Teams Room machines installed.

Since last tuesday we have been notified of multiple rooms (10 so far) where the Microsoft Teamsroom account cannot login.

All these rooms have in commen that the Microsoft Teams Room application has been updated (automatically) to version 5.2.115.0

Previous versions of the Microsoft Teams Room application do not show these issues.

Is there a way we can downgrade these machines to an older working version?

Hope to hear from you soon.

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  1. Anonymous
    2024-10-08T09:29:08+00:00

    Dear StevenVE,

    I hope you are doing well!

    May I know if you have tried to reimage some of the affected devices and see if there is a difference?

    ->If the issue persists, please raise a support request or in case you already raised it, kindly inform the agent to escalate the request to the MTR backend team for a credential push.

    Looking forward to your response!

    Best regards,

    Inema

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  3. Anonymous
    2024-10-07T10:07:41+00:00

    Hey Inema,

    We have tried this already, but it has not solved the issue in Teamsroom application update 5.2.115.0

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  4. Anonymous
    2024-10-06T08:42:30+00:00

    Dear StevenVE,

    I hope you are doing well!

    Kindly try manual update Manually update a Microsoft Teams Rooms device - Microsoft Teams | Microsoft Learn

    Looking forward to your response!

    Best regards,

    Inema

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  5. Anonymous
    2024-10-03T14:55:44+00:00

    Is there a way for me to (temporarily) prevent the other machines (Intel NUC/Lenovo ThinkSmart core) from updating the Teams Room application to version 5.2.115.0?

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