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Hello,
I work as an AV integrator and we currently have roughly 100 Microsoft Teams Room machines installed.
Since last tuesday we have been notified of multiple rooms (10 so far) where the Microsoft Teamsroom account cannot login.
All these rooms have in commen that the Microsoft Teams Room application has been updated (automatically) to version 5.2.115.0
Previous versions of the Microsoft Teams Room application do not show these issues.
Is there a way we can downgrade these machines to an older working version?
Hope to hear from you soon.
Accessing Microsoft Teams using organizational or personal credentials
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Just to confirm: This was also the right solution for installing MTR 5.2.115.0 on a blank SurfacePro. Thanks for the hint after days of try and error.
I reset machine. Logged in as Skype. Configured the teams using my domain account works. The reset gave back the previous version but once I logged in to teams again it auto updated.
It is interesting that you do not offer a solution to the current problem, just tell us about the risk of downgrade, which is ridiculous!
Hi Matt, that is good advice but we've had a ticket open since last week with no progress on that front. With over 40 rooms down for almost a week now we've been left with no choice but to figure out workarounds on our own to get our devices back up. I can also confirm that at least in our case we're running supported Crestron hardware and made no modifications to what account everything runs under. If we've made unsupported modifications inadvertently somehow that has caused this issue on a portion of our devices I'd love to know what that is but support has not been able to tell us what that is from the logs we provided.
Dear StevenVE,
Good day!
Thank you for posting to Microsoft Community. We are glad to assist!
Based on your description regarding "Microsoft Teams Room version 5.2.115.0 bug: Teams Room account can't login". My sincerest apologies for the inconvenience this might be causing you, kindly try to perform factory reset to check if it will make any difference Use the Microsoft Teams Rooms recovery tool - Microsoft Teams | Microsoft Learn
If the issue persists, I therefore believe that this issue should be further investigated by our online technical support team. A support Engineer can further connect with you remotely, for further troubleshooting and involve the backend team where need be. The team might request for your public IP address or collect certain detailed logs information with more technical resources. Please understand that as public forum support, we don’t have higher permissions to check and analyze these logs or check the IP addresses and considering your scenario maybe inconveniencing, to quickly help assist, kindly contact your organization admin or you can create a service request to report this symptom to our online channel. Here is contact support document: Get support - Microsoft 365 admin | Microsoft Learn
Important Note: If any organization's Office 365 Business / Enterprise subscription is from syndicate or reseller partner and if global admin cannot open service request from their side, they may need to contact reseller support provider so that they can help to global admin for opening service request from their side, after that Office 365 technical support team can involve in service request. Thanks for your precious time and your understanding would be highly appreciated. Have a nice day!
Best regards,
Inema |Community Moderator