Why are some people on Teams calls showing as a black screen?

Anonymous
2023-11-20T14:44:57+00:00

On Teams calls on new Teams, when on calls with multiple people, usually one or more of them are showing as a black screen. If I share screens, they will suddenly appear as normal on the side of the screen, so it's nothing to do with their camera settings or privacy shield.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

43 answers

Sort by: Most helpful
  1. Anonymous
    2024-02-16T20:36:38+00:00

    Same issue. Wondering if it is related to hardware acceleration. I have dedicated video card.

    Was this answer helpful?

    0 comments No comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more

  3. Anonymous
    2024-02-05T17:40:02+00:00

    I have two users experiencing this same issue, both on machines from Dell. Users on other manufacturers' PCs are not experiencing the same issue.

    I'm going to attempt some fixes by removing Dell software to see if it's something there that's interfering with Teams.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2024-02-05T13:45:02+00:00

    Same issue here..

    It is ok when only in video chat with one other, but when we are 3+ black screens..

    I am forced to the new teams, and have resorted to use teams in browser for meetings...

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2024-01-31T00:10:02+00:00

    I am having the same issue. I have had to start using Teams in the browser for all meetings with more then two people in the meeting. My coworkers are not having the same issues. My laptop also does not have this issue as well.

    Was this answer helpful?

    0 comments No comments