When muting my Jabra headset by pulling the mic up, why does it mute me completely and I cannot hear anyone talking?

Hi Guys,
I face the same issue with my Jabra Evolve2 65, can someone please support me how to solve this?

I have a company Dell Latitude 5430
with Intel version:

Intel Smart Sound Technology for Bluetooth Audio

Version: 10.29.0.8276

Thank you so much!

This work around worked for me. Thanks

It worked also for me, without the dongle. Even the mute button is working. Both mic button and the arm mutes me, although it does not shows the mute icon, but it was like this before.

Thanks!

Perfect, works like a charm now without any weird workarounds and without the Jabra dongle!

I had the same issue. The problem is the "Inter Smart Sound Technology" driver.

• Download the latest driver from Intel (e.g. https://www.intel.com/content/www/us/en/download/19800/intel-smart-sound-technology-intel-sst-driver-for-intel-nuc-11-compute-element.html).
• Open "Device Manager" and go to "Sound, video and game controllers".
• Double-click on SST Bluetooth Audio driver and update manually - make sure you click "Let me pick from a list of available drivers on my computer" and then choose your downloaded driver "IntcBTAu.inf"
• Do the same for SST Digital Microphones ("IntcDMic.inf")

You're all set.

Unfortunately the unmute is not shown if you push the mic up but at least it works.

Hope this helps.