When muting my Jabra headset by pulling the mic up, why does it mute me completely and I cannot hear anyone talking?

I was facing the same issue with my jabra evolve2 65 mic. (my laptop is a HP ZBook Power 15,6 inch G9 (4T501AV) - Windows 10 Pro 22H2)

Now it works perfectly with :

* realtek driver 6.0.9462.1 (downloaded from the HP support website : https://support.hp.com/fr-fr/drivers/selfservice/swdetails/hp-zbook-power-15.6-inch-g9-mobile-workstation-pc/2101006080/model/2101006088/swItemId/ob-306901-1?sku=6B8A9EA )

* Intel smart sound for Bluetooth Audio driver version 10.29.0.8854 (downloaded from https://www.catalog.update.microsoft.com/Search.aspx?q=Intel%c2%ae+Smart+Sound+Technology+for+USB+Audio)

Note : Only upgrading realtek driver is not working because in the bundle we only get the Intel SST driver in version 10.29.00.7919.

Which driver version and where/how did you get it from? I checked both HP and Intel website but could not find any newer version than 10.29.0.7767

We got a newer driver from HP. With this on everything is working again as expected.

today, Dell pushed to updates to my network driver and the Jabra Went bananas again.

the workaround still work for me. if I raise the Microphone up, everything goes Mute. I click on the headset volume up and down and up and audio come back

I do the Up, down, up because if volume is on Max, the up alone would not bring back the voices, so I do Up and down and up.

My two cents feedback: installed Dell Pair on my Dell laptop and the mute restart working properly (muting mic without muting listening).

Thank you, jbedoya.