Recently headset busylight not clearing after Teams meetings, but behaving correctly for 1:1 calls

Anonymous
2023-01-30T07:37:30+00:00

I've long used call controls and presence with my Jabra headset & Teams, however recently I to started having the problem of either MS Teams or Jabra Direct not clearing the busylight status following the ending of Teams meetings. I've isolated this down to be Teams meetings specifically, if I call a colleague directly the busy status will clear correctly, but if I dial a meeting it will not clear.

Likewise if I do the Settings/Devices/Make a test call, it reliably turns on the busy light then turns it off when the call finishes.

I use a Jabra Evolve 75 headset, the latest version of Jabra Direct and MS Teams 1.6.00.1381 (64-bit), on Windows 10 Pro.

When its in its busy status, call controls continue to function reliably, if I make a new call. And if close Teams and Jabra Direct, the busy light status clears, until I make another call where it goes busylight again as it should. So strangely all is functioning, except for clearing busy status after hanging up a Teams meeting.

Following reading other reports on forums, I've tried; Rebooting. Disabling microphone permissions from Windows 10 Catana search. Manually disabling & re-enabling busylight. Upgrading "Intel Smart Sound Technology for USB Audio" divers. Then later disabling Intel's USB Audio, and rebooting. With no change, the busylight still doesnt get cleared from Team's meeting.

Any ideas for further troubleshooting or whether this is a known bug? (it didnt used to be)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2023-02-24T14:44:36+00:00

    I received the following from my IT team on wednesday, and restarted teams on thursday and the issue seems to be resolved

    "Update from Microsoft today:

    I have received an update from PG regarding the hotfix:

    There's currently a hotfix rolling out, it should be 100% by EOD today Pacific time. It's a web client build (only visible in logs, not About > Version), build number is: 1.0.0.2023021708

    The hotfix that rolled out last week had an issue and we've had to roll out a second hotfix. These hotfixes are for web client code so there is no desktop app version change, but the customer will need to restart Teams after today's rollout is complete. They will need to restart client to download the new web code.

    Please let us know if you have further questions."

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  2. Anonymous
    2023-02-17T19:48:13+00:00

    Let me preface this by saying I have no affiliation with Microsoft, but am an end-user just like everyone here and am waiting for the fix. That said, however, for those new to this thread who are looking for a resolution, please be respectful and do your due diligence in reading through the thread. If you had done this, you will have seen it has already been reported to Microsoft and they are working on a fix for next week, or the next.

    It is easy enough, as I posted last week, to just initiate a test call under your profile photo 'Manage Account>Devices>Make a test call' which will hang up the 'hung call' and once it connects to make the test, you can hang up. This will clear the bug, and while you may have to do it several times a day, it only takes ~20-30 seconds to initiate these test calls.

    It doesn't do anyone any good to chastise Microsoft any further than they already have been and it doesn't make them work any faster. Everyone here has had to be patient for up to several weeks while waiting, and while we know Microsoft isn't the fastest at getting fixes published, please exercise some restraint and self-control. Courtesy and respect go a long way.

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  3. Anonymous
    2023-02-15T17:35:12+00:00

    Having same issue with my Jabra headset. I have to remember to start a meeting with just myself after a meeting and the leave that meeting to clear/reset my headset.

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  4. Anonymous
    2023-02-02T14:48:11+00:00

    The problem is indeed only when you perform a meeting with multiple persons.

    A rather "unconventional" solution to fix this...

    Make a 1 to 1 teams call to your co-worker... then END the call...

    All is normal...

    It's faster than unplugging the dongle a few times..

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  5. Anonymous
    2023-01-30T09:24:20+00:00

    Hi xmannersx,

    Another option that you may try are the following:

    1. Manually switch the busylights on and off, press the volume up and volume down button simultaneously for 5 seconds.
    2. To deactivate the busylight function entirely, hold volume up and volume down simultaneously for 5 seconds. ( This will prevent the function to use the busylights)
    3. To reactivate the busylight function, hold the volume up and volume down simultaneously for 5 seconds.

    Please let me know if this doesn't work or if you need further assistance.

    Thank you.

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