Recently headset busylight not clearing after Teams meetings, but behaving correctly for 1:1 calls

Anonymous
2023-01-30T07:37:30+00:00

I've long used call controls and presence with my Jabra headset & Teams, however recently I to started having the problem of either MS Teams or Jabra Direct not clearing the busylight status following the ending of Teams meetings. I've isolated this down to be Teams meetings specifically, if I call a colleague directly the busy status will clear correctly, but if I dial a meeting it will not clear.

Likewise if I do the Settings/Devices/Make a test call, it reliably turns on the busy light then turns it off when the call finishes.

I use a Jabra Evolve 75 headset, the latest version of Jabra Direct and MS Teams 1.6.00.1381 (64-bit), on Windows 10 Pro.

When its in its busy status, call controls continue to function reliably, if I make a new call. And if close Teams and Jabra Direct, the busy light status clears, until I make another call where it goes busylight again as it should. So strangely all is functioning, except for clearing busy status after hanging up a Teams meeting.

Following reading other reports on forums, I've tried; Rebooting. Disabling microphone permissions from Windows 10 Catana search. Manually disabling & re-enabling busylight. Upgrading "Intel Smart Sound Technology for USB Audio" divers. Then later disabling Intel's USB Audio, and rebooting. With no change, the busylight still doesnt get cleared from Team's meeting.

Any ideas for further troubleshooting or whether this is a known bug? (it didnt used to be)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2023-02-16T19:43:57+00:00

    I'm glad the community has come forward with a workaround, but, wow, what a lot of wasted time across so many people in so many companies. I create maybe 6 calls per day with myself just to get Teams to hang up properly. It's not a lot of time, but it actually if I were to add it up, it is.

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  2. Anonymous
    2023-02-06T15:04:15+00:00

    Same issue here, starting about 2 weeks ago.

    The only workaround I've found is to initiate a "Meet Now," let that meeting begin, and then "End Meeting for everyone." This seems to properly disconnect Teams.

    * Sorry, I didn't add the detail that I'm using the Jabra Evolve2 65 which had been working (for years) up until several weeks ago with this problem.

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  3. Anonymous
    2023-02-06T11:00:51+00:00

    I have the same issue with Jabra Evolve2 62 headset.

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  4. Anonymous
    2023-02-06T09:19:13+00:00

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  5. Anonymous
    2023-02-02T15:38:25+00:00

    Other possibility is to prepare a MS Teams meeting and change another audio device.

    Then the device is released and can be used on other devices like a mobile phone.

    This is a workaround to release device temporary.

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