Recently headset busylight not clearing after Teams meetings, but behaving correctly for 1:1 calls

Anonymous
2023-01-30T07:37:30+00:00

I've long used call controls and presence with my Jabra headset & Teams, however recently I to started having the problem of either MS Teams or Jabra Direct not clearing the busylight status following the ending of Teams meetings. I've isolated this down to be Teams meetings specifically, if I call a colleague directly the busy status will clear correctly, but if I dial a meeting it will not clear.

Likewise if I do the Settings/Devices/Make a test call, it reliably turns on the busy light then turns it off when the call finishes.

I use a Jabra Evolve 75 headset, the latest version of Jabra Direct and MS Teams 1.6.00.1381 (64-bit), on Windows 10 Pro.

When its in its busy status, call controls continue to function reliably, if I make a new call. And if close Teams and Jabra Direct, the busy light status clears, until I make another call where it goes busylight again as it should. So strangely all is functioning, except for clearing busy status after hanging up a Teams meeting.

Following reading other reports on forums, I've tried; Rebooting. Disabling microphone permissions from Windows 10 Catana search. Manually disabling & re-enabling busylight. Upgrading "Intel Smart Sound Technology for USB Audio" divers. Then later disabling Intel's USB Audio, and rebooting. With no change, the busylight still doesnt get cleared from Team's meeting.

Any ideas for further troubleshooting or whether this is a known bug? (it didnt used to be)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2023-02-17T09:30:43+00:00

    We have got the same Issue with Jabra Headsets and Teams meetings.

    We are a company with hundreds of users who can't work properly since this bug appeared.

    Microsoft please fix this urgently!

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  2. Anonymous
    2023-02-16T14:58:43+00:00

    URGENT: @Microsoft: Please care about this issue with high priority.
    Leaving meetings do not "turn off" the headset:  there is still a  sound session running hearable in the headset. In our Company with thousands of user we have the same issue with different headsets from different vendors. 
    We hope Microsoft will fix this issue very fast and soon because people are complaining about Teams

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  3. Anonymous
    2023-02-15T23:46:47+00:00

    Happening to me too.

    Making a "test Call" will clear the BUSY light.

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  4. Anonymous
    2023-02-03T11:49:06+00:00

    I only see mention of Jabra in this thread, so I just wanted to chime in and say that I have the same issue with my Logitech H650e wired headset. This probably has nothing to do with the brand but rather with how Teams is communicating this busy/available status to the headset, but I thought it's worth mentioning.

    I am also using the "meet now" workaround to clear the light, for now.

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  5. Anonymous
    2023-02-02T09:46:26+00:00

    Same here. Started weeks ago. Not able to reset headset back to free state. Any solution by Microsoft in the pipeline?

    Using MS Teams Version 1.5.00.36367 updated on Jan 20th 2023 when the issue appeared first time.

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