Recently headset busylight not clearing after Teams meetings, but behaving correctly for 1:1 calls

Anonymous
2023-01-30T07:37:30+00:00

I've long used call controls and presence with my Jabra headset & Teams, however recently I to started having the problem of either MS Teams or Jabra Direct not clearing the busylight status following the ending of Teams meetings. I've isolated this down to be Teams meetings specifically, if I call a colleague directly the busy status will clear correctly, but if I dial a meeting it will not clear.

Likewise if I do the Settings/Devices/Make a test call, it reliably turns on the busy light then turns it off when the call finishes.

I use a Jabra Evolve 75 headset, the latest version of Jabra Direct and MS Teams 1.6.00.1381 (64-bit), on Windows 10 Pro.

When its in its busy status, call controls continue to function reliably, if I make a new call. And if close Teams and Jabra Direct, the busy light status clears, until I make another call where it goes busylight again as it should. So strangely all is functioning, except for clearing busy status after hanging up a Teams meeting.

Following reading other reports on forums, I've tried; Rebooting. Disabling microphone permissions from Windows 10 Catana search. Manually disabling & re-enabling busylight. Upgrading "Intel Smart Sound Technology for USB Audio" divers. Then later disabling Intel's USB Audio, and rebooting. With no change, the busylight still doesnt get cleared from Team's meeting.

Any ideas for further troubleshooting or whether this is a known bug? (it didnt used to be)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2023-02-10T20:06:19+00:00

    This is not a Teams issue, it should be solved by Jabra I think…

    I contacted Jabra support about this and they told me the following "Thank you. Microsoft has been experiencing a challenge where Teams is not properly ending the call. As this is a Microsoft issue, I recommend reaching out to them to open a ticket. As a temporary work around, you may be able to close out of Teams, then unplug and replug the Link 380."

    So jabara is saying its Microsoft issues.

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  2. Anonymous
    2023-02-08T17:51:46+00:00

    Please check the MS Community post got the following update from 06th Feb 2023

    Jeff Thorpe

    "I opened a ticket with Microsoft after posting here and seeing how many other users from different companies and headsets are having similar issues with no resolution. After doing analysis gathering with Microsoft support, I received this response today. "Our product group has identified the root cause of the issue and a fix has then been rolled out. The fix will hit the general ring end of this month or early next month. The fix is for all headsets."

    This is all the details they provided but at least the good news is that the fix is few weeks away."

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  3. Anonymous
    2023-02-07T17:04:47+00:00

    The other way I've been able to get it to disconnect is to initiate a test call from inside your 'Manage Account>Devices'. This will disconnect the 'pending' call, initiate a new test call and at that point you can hang up. It will release the test call correctly.

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  4. Anonymous
    2023-02-02T18:43:06+00:00

    We are experiencing this issue at our company as well. We have found to clear the busy light momentarily is to go to Calendar and click meet now and end the meeting which then clears the busy signal and disconnects the softphone connection. In troubleshooting we are only experiencing this through the Microsoft teams desktop application. Teams through the browser does not seem to hold the soft phone connection/busy light. Zoom meetings don't seem to hold the light/connection either.

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  5. Anonymous
    2023-02-01T14:36:57+00:00

    We're having the same issue on multiple clients with different kinds of Jabra Headsets. The busy-light is not clearing.

    Anyone knows if this is an "official" bug?

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