How do I stop teams from turning my headset volume up to 100% in the "App volume and device preferences" before each call?

Hi Martha,

To reproduce on Windows 10 Enterprise:

1. Make sure your bluetooth headset is connected
2. Open Settings
3. Search for "sound mixer options" and click on the result
   1. NOTE: the title of this new screen is "App volume and device preferences"
4. Open Teams if it's not open
5. Join a call (it can be a test call)
6. Note the volume for the headset Teams is using is automatically adjusted to 100% (I hope this doesn't hurt your ears)

After I adjust the volume for my headset in the "App volume..." screen and start another call, the volume for the headset gets set to 100% again.

Also, this is my work laptop so I'm not able to change versions of teams nor update to Windows 11.

Thanks,

Scott

How do you do that? I can't find any of these settings? And where did Microsoft go in this conversation.

It's so frustrating to get my ears blown out in Teams every time I change calls. I don't have these issues in Zoom or Webex BTW...it's ONLY in Teams.

In fact, I'm in a Webex meeting right now, volume didn't change when I joined but I got a Teams message while in the meeting and it's a full volume but only in TEAMS; It didn't change my volume on the Webex call. This isn't a device issue; This is a TEAMS issue and what just happened to me proved it.

It happens here as welll.
I use a bluetooth earphone (Samsung buds 2). Whenever I enter a call, Teams increase the volume to 100% without asking anything.

I have to right-click on Windows' volume icon and "Open sound settings", where I see "master volume" set to 1% (this is Windows' volume).
But scrolling down to "Advanced sound options" and clicking it, I always see "Microsoft Teams" set to 100%. I have to decrease this to 20% or less every blessed time I enter a call.
This is really annoying.

This is not a Windows problem, nor a earphone problem, since we can see that the setting that keeps going to 100% is in "App Volume".

I have the same issue. During teams meetings, the audio is set to 40%, if someone writes to me the sound jumps to 100%. - using MacOS

The only thing that worked for me was to set the master/device bar level lower, on the volume mixer settings.

Basically teams would always reset to the highest device bar

So go to the small speaker icon in your bottom right hand corner icons.(on your windows desktop)

Right click on it and open Volume mixer.

On Device column lower to say 50% ,your'll notice a grey bar/line which will lower all the others.

This should prevent teams from jumping to 100%.

You may have to adjust your other apps/devices ...but this was the only thing that worked for me