How to fix audio issues in MS Teams after upgrade to Win 11

Reported
Anonymous
2023-06-01T12:42:04+00:00

Hello community,

we are currently rolling out Win 11 (Enterprise 22H2) for our users and more and more are starting to complain about audio problems since the upgrade to Win 11.

For the most part we use Jabra Evolve 65 and 75 headsets, which are certified for Teams (they worked fine with Teams and Win 10).

Reported issues (happening in meetings and calls):

  • Users mic working, but cant hear his counterpart.
  • Users mic not working, but can hear his counterpart.
  • No audio at all, sometimes right from the start of the call, sometimes cuts out during the call. User gets a notification that there is an issue with his audio device.
  • Audio works fine but after x minutes, the call is dropped and user has restart his PC to get audio working again.

There are no audio issues with other apps like phone app or when watching a video.

We updated audio drivers, updated firmware of the audio devices. Cleared Teams cache, reinstalled Teams, made sure its running the current version. Checked windows audio settings (sometimes people manage to connect the headset via usb dongle and directly to laptops bluetooh at the same time, which can cause problems). We also asked the users to connect their headset with the usb cable instead of the dongle. Nothing helped.

I had one user working with Teams in the browser for a few days and he didnt report any problems there. So maybe its a Teams client issue?

If anyone has an idea for me on how to fix this, I would really appreciate it, since Win 11 rollout is still going on and more and more users will be affected by this. Which I am not looking forward too :)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2024-06-27T18:59:10+00:00

    What he simply said is that he replaced his headset from the brand MPOW with a headset from the brand TECKNET. And it worked for him.

    So not a solution you are looking for, I assume.

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  2. Anonymous
    2024-05-07T11:31:07+00:00

    Similar issue here - except that I am using the wired and not the blue tooth device.

    I hear the audio with a bunch of distortion - but I only got my headset mic to work if setting the device to microsoft array. however audio is very low.

    Everything worked great with Win10

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  3. Anonymous
    2024-04-12T17:37:31+00:00

    I am having the same issue only I am using the usb dongle. My laptop was just updated to Win 11 and I've had issues since. My Evolve2 75 isn't working properly. People can hear me talking into the mic, but I cannot hear them.

    Reported issues (happening in meetings and calls):

    • Users mic working, but cant hear his counterpart.

    I am on calls most of the day and I need this fixed. All drivers are upated etc...

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  4. Anonymous
    2024-01-02T15:58:34+00:00

    I am having the same issue with a Jabra headset, only started after upgrade to windows 11. Teams will say audio has stopped working and that i need to restart my device. Thats untenable.

    Microsoft need to come up for a solution for this! I am going to try the old teams and see if the same issue occurs.

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  5. Anonymous
    2023-12-13T14:34:15+00:00

    I was able to resolve my issue by replacing the headset from an MPOW to TECKNET where the new TECKNET has been working flawlessly.

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