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Other ideas online failed, but this works! I was having the hardest time trying to get my Bluetooth headphones (bose 700) to work after my company updated me to Windows 11 on my Dell 5550 laptop. I manually tried updating the Intel Bluetooth and WiFi Drivers from Intel's website. that didn't help. I knew a few others seeing this problem on their own PCs as well. Our headphones would work in browsers, apps in windows 11, but not in MS Teams. We tried many other options until one fixed it... So here it is. Does this work for others as well?
I first go into Bluetooth and Devices.
Then click on View more devices.
Then scroll down and click on More Devices and Printer Settings.
Then I right click on my headphones icon and go to Properties.
Then go to the Services tab and Uncheck the Handsfree Telephony option.
After unchecking this, my headphones work in MS Teams!!
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks, this finally fixed the issue with my Sony WH-910N headset.
Thank you! Thank you! This worked for me and alleviated weeks of frustration. My issue was windows 10 not 11, so to get to the services I had to go to "devices and printers" and right click on my device there.
Thank you! W11 23H2 build 22631.3737 fully patched & Teams 24137.2216.2931.2440 here.
Using KZ Bluetooth 4.2 Aptx module, also tested with AZ15 modules. Both of them, same behavior: disabling the handsfree service corrects the teams problem, but after reboot, the checkbox enabling the handsfree service is marked again. Any permanent solutions? Suggestions?
I am using Bose QC45 - had no problems for years using with Microsoft teams for business.
Recently moved to new laptop - windows 11 , microsoft teams for business and have major issues.
Now headset mic will not work consistently. Shows it as an option in the system and in teams, when i have it selected it the mic works for approx 30 seconds then stops and I have to switch to laptop mic for anyone to hear me. No problems with audio, just mic.
Have tried disabling combinations of sink, telemetry etc. nothing seems to work.
Any further suggestions?
This worked for me...