Teams on Mac video is instantly choppy

Anonymous
2022-12-12T20:38:53+00:00

I'm getting extremely jittery video despite a good connection. It looks like every few frames, a single frame from a second ago is displayed, causing both my video and other participants videos to just jitter in a really distracting way. It can't be my connection because I have a good ping & good connection, and its happening to my video as well.

Mac OS 12.6 21G115
Teams version 1.5.00.33356
MacBook Pro

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

117 answers

Sort by: Most helpful
  1. Anonymous
    2023-01-13T15:23:06+00:00

    I have the same issue on my Mac (OS 12.6) running teams Mac version app (v 1.5.00.33356). I have not seem my own feed out but the video feed coming in on Teams calls from others on the call has this same effect, usually more jittery than the example provided above by @Bebop17.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2023-01-12T17:04:27+00:00

    You can use the web version by going to teams.microsoft.com. It is not choppy in the web version.

    Was this answer helpful?

    0 comments No comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more

  4. Anonymous
    2023-01-10T22:47:43+00:00

    This has been impacting my team as well. I'm the sole Mac user; all others are on Windows. We observe this problem both with our desktop clients and on the web browser client. We all began experiencing it in December.

    This is not a client issue. It's clear that something involving video compression/caching has changed at the server and/or network level.

    It's giving me a headache.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2023-01-10T19:45:08+00:00

    Same issue here.

    MacOS client app only

    Mac Pro and MacBook Pro. Internal and external cameras.

    MacOS 12

    Cache cleared. Reinstalled. Tried everything.

    Was this answer helpful?

    0 comments No comments