Teams on Mac video is instantly choppy

Anonymous

I'm getting extremely jittery video despite a good connection. It looks like every few frames, a single frame from a second ago is displayed, causing both my video and other participants videos to just jitter in a really distracting way. It can't be my connection because I have a good ping & good connection, and its happening to my video as well.

Mac OS 12.6 21G115
Teams version 1.5.00.33356
MacBook Pro

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

117 answers

Anonymous

2023-01-06T16:09:20+00:00

I, too, have the same issue.
Was this answer helpful?

0 comments No comments
Anonymous

2023-01-05T03:30:09+00:00

Apparently this is a problem with Intel based Macbooks and is not a problem with the M1 Macbooks (different driver?).

The suggestion was made to me to run Teams in PWA mode (inside a web browser) rather than the native app. That does work. The jittery video was not present. Unfortunately the Web-based mode does not open automatically from calendar notifications, but it does solve the jittering video issue.
Was this answer helpful?

0 comments No comments
Anonymous

2023-01-04T21:00:36+00:00

Same here.

Since the update to 1.5.00.33356.

Macbook Pro 16", Intel silicon.

I have colleague with a Macbook Pro with Apple silicon and he has no issue.

Microsoft, please fix!
Was this answer helpful?

0 comments No comments
Anonymous

2023-01-04T19:10:41+00:00

Adding my name to the hat. Super annoying.
Was this answer helpful?

0 comments No comments
Anonymous

2023-01-04T18:58:14+00:00

This is happening to me since the update in December and it is maddening. I've cleared the cache, reinstalled Teams, reset my computer. Nothing has fixed this problem.

Microsoft Teams Version 1.5.00.33356. It was last updated on 12/13/22
Was this answer helpful?

0 comments No comments