Teams on Mac video is instantly choppy

Hello all! - Problem fixed with Preview version 1.6.00.4464 (Business Version)

My machine:
MacPro2019

MacOS Ventura 13.2.1

• AMD Radeon Pro W5700X 16 GB -> Not a graphics card proble
• RAM 192GB ---> not a RAM problem

To make the long story long:

1. Experienced same issue at the beginning of this year
2. FORMATTED (whipped clean) the computer
3. First program that I installed after MacOS was loaded was MS Teams and Boom! Microsoft Teams underperformed. <--- What a surprise... (sigh)
4. Clean cache, re-installed like 20 times...
5. Searched in ChatGTP (lol): "How is it called when a video stops and the continues because the graphics card might not be powerful enough"
6. ChatGPT answered: "..this is typically referred to as "stuttering" or "video stuttering."
7. Googled "MS TEAMS MacOS video stuttering".Bingo, found this thread. Thank you @Bebop17!
8. Went to MS Teams Admin Center as I am the admin of the account
9. Left navigation bar > Teams > Teams update Policies
10. Added one policy> in Allow public preview > "Enabled". As soon as you create this policy there aren't any user selected. You can name this policy as you want. I named it: "Public Preview"
11. Left navigation bar > Users > Manage users. <--- make sure that there's not a filter applied
12. selected my user
13. Clicked : "View Policies" > "Edit" <-- This is in front of "Assigned Policies"
14. Changed the Update policy to "Public Preview"
15. Bingo.
16. Close the App and when you open, follow this link: https://support.microsoft.com/en-us/office/get-early-access-to-new-teams-features-a6e387fe-1cad-4f90-ad78-1a311c77b36d
17. It will take like 2 to 5 minutes to automatically update. PROBLEM FIXED!!

That is encouraging news, and I really hope we get resolution in an update soon. I'm not part of the preview update channel as my system is company managed so still at 1.6.00.1159.

This morning I fired up teams to join a meeting and my camera froze and the participant list wasn't updating but apparently as I was trying to figure out what was happening 15 people had already joined and could hear me. I had to force quit Teams twice to get into the meeting and then when I finally did.... all video frames were jittery like it has been since mid December. I really miss Google Hangouts and Zoom. Ugh.

I am no longer experiencing the issue.

You have Microsoft Teams Version 1.6.00.4414-E. It was last updated on 2023-02-16.

I am on the preview update channel.

gabriel

Hi, I am Aldrin, Independent Advisor here to work with you on this issue.

Have you tried to check your laptop's video card if it's faulty?

You can tell it's faulty if somehow you watch videos and it's doing the same thing.

Hello, Bebop17,

Thank you for sending a video. Let's ask other advisors and fellow Teams users for input. They will be able to respond to this thread and provide other suggestions to resolve the issue.

Your patience will be highly appreciated.

Regards,