Microsoft Teams and Apple Airpod compatability

Anonymous
2019-11-11T21:47:36+00:00

Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings.  I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service.  I run Teams on my Macbook Pro laptop.

Unfortunately, I can't get the Airpods working with Teams.  People in the meeting can hear me perfectly, but I can't hear them.  I'd appreciate it if somebody could offer some advice on how to get this configured.

Thanks.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-10-22T13:15:25+00:00

    I can offer a workaround- join TEAMS meetings on your iphone, and use the Iphone for audio (deactivate incoming video) and then join on your PC as well and have TEAMS connect to both devices. That way you can fully use your airpods and have the PC screen for a more ergonomic viewing experience. It ain't perfect, but it works.

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  2. Anonymous
    2021-04-22T07:31:36+00:00

    What helped for me was:

    - Disconnect your airpods with your Iphone.

    • Turn off the Bluetooth on your Iphone.
    • Connect your airpods with your laptop/notebook
    • Try to use the airpods with Teams, it worked for me!

    I think the issue is, that when your Iphone is near your laptop, your Airpods want to switch to your iphone.
    Because normally if you use a macbook, switching between the devices is very normal. 

    So first totally disconnect with your Iphone and after that connect with your notebook.

    hopefully this will also work for you!

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  3. Anonymous
    2021-03-28T17:50:43+00:00

    Hi jhuster,

    I understand your frustration. A cursory internet search shows that a large number of Teams users have purchased Apple AirPod Pro headphones which are a premium product, with a reasonable expectation that they would be able to use them for MS Teams calls.  

    It’s also not unreasonable to expect Microsoft to provide a timely fix or at the very least provide some information on why they are not able to.  

    I would somewhat understand if it isn't compatible with a brand new Bluetooth product but Teams doesn't even work with older non-pro Airpod's for some reason.  They work great in every other Windows 10 application except Microsoft Teams, as if someone added effort to prevent them from working :(.

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  4. Anonymous
    2021-02-10T10:09:18+00:00

    does MS ever wonder why the world was so fast to adopt Zoom, when skype could have been the global answer to COVID video conferencing??? This is an example of weong priorities. Just fix it, you are a trillion dollar company.

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  5. Anonymous
    2021-02-03T20:26:35+00:00

    Hi Shawn,

    Is there any update on when this compatibility issue will be resolved? It's been almost 15 months since your initial reply and this issue is still ongoing. Having to manually go into the advanced sound controls for every single call is very annoying and for such a widely used model of headphones this seems like an issue that shouldn't exist.

    Cheers,

    Nick

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