Microsoft Teams and Apple Airpod compatability

Anonymous
2019-11-11T21:47:36+00:00

Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings.  I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service.  I run Teams on my Macbook Pro laptop.

Unfortunately, I can't get the Airpods working with Teams.  People in the meeting can hear me perfectly, but I can't hear them.  I'd appreciate it if somebody could offer some advice on how to get this configured.

Thanks.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-01-05T16:55:54+00:00

    Yes but it also addresses why others cannot hear you when you can hear them.

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  2. Anonymous
    2021-01-04T20:36:45+00:00

    What's it going to take to wake Microsoft up on this one? It's been over a year and you still don't support THE most popular Apple headphones. Is it time to start steering my organizations back to Slack?

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  3. Anonymous
    2020-12-22T15:30:02+00:00

    Its been more than an year since this post and still no fix for the issue.

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  5. Anonymous
    2020-12-09T10:46:52+00:00

    It is really a bummer that this still is such a huge problem. Here my experience with it.

    A couple of weeks (1-2 months) ago I could not use my AirPods 2nd Gen with MS Teams with my MacBook Pro 2017 model at all. They would just disconnect when I entered any call.

    Some updates since then and it kind of works for me now.

    I played around with it a lot and made the following observations:

    1. Teams uses A LOT of resources, CPU, GPU and Memory. If I have too many stuff running in the background the connection to the Pods will be unstable or not work at all. Also, only hooked up to a USB-C Monitor, the battery will drain instead of charge just by joining a call - just insane!
    2. Teams "compresses" sound output. Most obvious when listening to music (or a video) and joining a call, even the music's (source not related to Teams at all) quality will drop significantly
    3. Bluetooth connection is becoming very unstable. I used to use the MacBook Pro with a wireless mouse and keyboard. Whenever I would try to join a call with my AirPods the "success" rate was about 30-40%. Connecting my mouse with an USB cable (= one less bluetooth device connected) and the success rate jumped up to about 80%. And now whenever I also disconnect the keyboard from bluetooth it works every time. Reconnecting the keyboard needs some tries to get it working, but works most of the time. There are some hickups though like the connection becoming unstable again, registering a loooonnnnggg press on one button etc. Very annoying!

    I have no clue why there would be a list of "supported" devices... Why don't just let the OS handle the in- and outputs?

    As said, still a huge inconvenience, hopefully my experience can help someone else.

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