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Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings. I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service. I run Teams on my Macbook Pro laptop.
Unfortunately, I can't get the Airpods working with Teams. People in the meeting can hear me perfectly, but I can't hear them. I'd appreciate it if somebody could offer some advice on how to get this configured.
Thanks.
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi I have Apple Airpods which I'm using with Teams. I am able to use them however the volume default is always 100 and I have to alter the volume manually with every call. Extremely frustrating. Please advise on how I can set this.
Regards
simon
Update - I am not sure whether it is the latest set of Windows 10 updates or something teams but airpods pro now work fine with teams and webex. On your windows 10 bluetooth settings forget the airpods and re-pair them and you should be able to the select the headset airpods for both audio and microphone. I am now a very happy customer again.
I can confirm that it works for me now too. However, the quality is worse than using only the audio for the airpods and the computer microphone.
I'm sticking with that setup, which I've outlined on page 19 of this thread.
Airpods were working fine for me, until yesterday, when I upgraded Teams. Now it doesn't work at all. Keeps disconnecting my AirPods.
Hi,
I am using Teams on Microsoft Surface.
It disconnects once the call ends and before I make the next call on Teams, I will need to go to Desktop Settings, and reconnect the Airpod Pro under Device Settings again.
As I have mentioned in the earlier post, it will always remained "Paired", but I will need to click connect, and ensure it shows "connected music" or "connect voice music" then "Airpod Pro Stereo" will show up as a speaker option in Teams' Device Setting.
I have to do this step before every call. Troublesome though it may be, at least it works with Teams and does not disconnect during any call.
Hope this helps!
Nancy
At this time there is no workaround. Our engineers are working with Apple developers to find fixes for these issues. I understand this inconvenince totally, please wait for the updates in the future.
Sincerely,
Shawn
Hi
I discovered, a bit by accident, that the Jabra 370 USB bluetooth adaptor Alongside the AirPods seems to fix the problem- AirPods work very well on MS teams now. It is an extra c£50 though! I’m sure it’s not an official fix-but might help others.
Calum
Update - I am not sure whether it is the latest set of Windows 10 updates or something teams but airpods pro now work fine with teams and webex. On your windows 10 bluetooth settings forget the airpods and re-pair them and you should be able to the select the headset airpods for both audio and microphone. I am now a very happy customer again.