Microsoft Teams and Apple Airpod compatability

Anonymous
2019-11-11T21:47:36+00:00

Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings.  I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service.  I run Teams on my Macbook Pro laptop.

Unfortunately, I can't get the Airpods working with Teams.  People in the meeting can hear me perfectly, but I can't hear them.  I'd appreciate it if somebody could offer some advice on how to get this configured.

Thanks.

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

344 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-09-18T14:41:51+00:00

    In my case Air pod pro works fine on mac book but does not work with iPhone 11 Pro when on Teams meeting.

    On iPhone speakers goes off after every few seconds when connected to Teams meeting. All other applications (music and video work fine)

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-09-16T01:12:31+00:00

    Here's what has worked for me for months now:

    1. Make sure Bluetooth is turned on
    2. Open Device Manager
    3. Double click on "Sound, Video and Game controllers"
    4. Right click on "Airpods Pro Stereo" and click "Disable device"

    You may need to repeat these steps after restarting. 

    You could also click "Uninstall device", but I use mine for stereo occasionally.  

    Good luck!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-09-10T06:53:24+00:00

    Hi,

    I recently bought a pair of Airpod Pro hoping to use it for all my Teams call.  It was a disaster so far.  I can hear perfectly on Youtube, Spotify etc. And when I first sign into Skype and Teams call - I can hear.  But after less than 30 sec, I cannot hear anymore even though on the Sound setting window, the sound bar has activity.  I am almost giving up as I tried all solutions given on the net so far and none has worked.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-08-04T02:04:44+00:00

    Would this work with any Bluetooth adapter?  Could it just be one that goes into the headphone jack, which are like 15 bucks.  I started my job today and was so mad my new airpods didn't work.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-07-27T22:22:05+00:00

    I couldn't agree more.  It's inexcusable Microsoft hasn't resolved the problem by now.  I was able to successfully test the Airpods in Teams and could hear and speak, but a subsequent Teams call only resulted in me being able to be heard but not hear.  Ridiculous.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments