Microsoft Teams and Apple Airpod compatability

Anonymous
2019-11-11T21:47:36+00:00

Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings.  I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service.  I run Teams on my Macbook Pro laptop.

Unfortunately, I can't get the Airpods working with Teams.  People in the meeting can hear me perfectly, but I can't hear them.  I'd appreciate it if somebody could offer some advice on how to get this configured.

Thanks.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-06-02T22:55:22+00:00

    Hi,

    that’s very strange!!! 

    really !!! The airpods work but not the airpods pro ???

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  2. Anonymous
    2020-05-30T10:11:31+00:00

    This is ridiculous. Airpods work with every App on my Mac or iPhone, except the Microsoft apps...

    Also the experience with Excel is way worse on a Mac. 

    You just make the user experience deliberately worse for Windows software on Apple products. 

    This just deteriorates the image of Microsoft. So sad.

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  3. Anonymous
    2020-05-26T21:41:35+00:00

    Amy - i feel your pain. I have tried to explain in my previous comments what you and the thousands of other uses face.

    I have reached out to the Apple community to try and highlight the amount of users this is impacting.

    Just an acknowlegement and a statement from either Microsoft or Apple would at least be something.

    we wait...

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  4. Anonymous
    2020-05-20T15:23:06+00:00

    Is there a microsoft representative on this community that can advise and explain to us all ? 

    I see lots of people with the same issue - but no technical explination OR any plan to fix.

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  5. Anonymous
    2020-05-20T14:22:43+00:00

    I'm having the same problem with Teams and AirPods Pro 

    I'm using them paired with a MacbookPro, they work perfectly with other platforms (Apple and non Apple like Webinar software), but every time I use Teams the connection drops after some seconds.

    During some tests I noticed that it is more stable by switching the Mic from Airpods to the internal Mic on the Macbook - this inside the MS Teams application.

    But this is not necessary true every time. It seems that the more people are on the meeting (from 5, 6 persons up) the more problems the bluetooth connection have.

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