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Hi,
I use the wireless JBL Endurance Sprint Headphones to connect to meetings on my Teams app on my work laptop.
This was working fine until a few days ago. But, from the past few days my headphones gets disconnected every few seconds.
This is terribly agonizing - I can't hear the audio and get tuned out from the conversation. I need to turn on my headphones again every time it gets disconnected. I end up losing parts of the conversation and it gets extremely awkward frequently requesting the other person to repeat what they said.
I initially thought it might be my headphones, but it works really well with the same laptop on other applications. Works fine on other devices too.
I tried updating driver software for my Bluetooth device. Looks like it's up-to-date.
I have no idea how to fix this.
Similar questions had answers to uncheck the "Disable bluetooth device for power savings" under Power Management Tab ( Device Manager -> Bluetooth-> Adapter-> Properties). I don't see this tab anymore.
Please help fix this ASAP.
Additional meeting and call-related features and issues within Microsoft Teams for business
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
In my case is a Grundig loudspeaker, so i would say its a Microsoft issue.
I have a similar problem with a JBL device so I am going to guess something with JBL could be the problem if it’s just Microsoft then it could be a software error but if it happens on everything you may need to contact JBL
Thanks for the solution, but do you have one for mac as well? since mac doesnt give same kind of access to the device profiles.
No, I don't have a solution for macs, sorry. You could try searching how to disable Handsfree Telephony on macs. I got this result first thing: https://discussions.apple.com/thread/7495115
Thanks for the solution, but do you have one for mac as well? since mac doesnt give same kind of access to the device profiles.
I have the same issue with a Sony WH-1000XM4 so it seems not only JBL.
Listening to music no problem, when in call(local app & in Edge browser) the audio disconnects.
Any solutions available yet?