Bluetooth device keeps getting disconnected during Teams meetings

Anonymous
2020-05-25T20:20:33+00:00

Hi,

I use the wireless JBL Endurance Sprint Headphones to connect to meetings on my Teams app on my work laptop.

This was working fine until a few days ago. But, from the past few days my headphones gets disconnected every few seconds.

This is terribly agonizing - I can't hear the audio and get tuned out from  the conversation. I need to turn on my headphones again every time it gets disconnected. I end up losing parts of the conversation and it gets extremely awkward frequently requesting the other person to repeat what they said.

I initially thought it might be my headphones, but it works really well with the same laptop on other applications. Works fine on other devices too.

I tried updating driver software for my Bluetooth device. Looks like it's up-to-date.

I have no idea how to fix this.

Similar questions had answers to uncheck the "Disable bluetooth device for power savings" under Power Management Tab ( Device Manager -> Bluetooth-> Adapter-> Properties). I don't see this tab anymore. 

Please help fix this ASAP.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2021-02-25T02:11:56+00:00

    Same Issue with JBL Endurance Dive. Can anyone suggest any answer pls?

    The only work around I have found, with my JBL Everest 700s, is to have the headphones connected still to my phone, and play/pause Spotify on the device to keep it engaged.

    Or run YouTube on my PC, and do the same thing, every 10 mins flick over and hit play/pause.

    This way the headphones never turn off.

    Not ideal, but a workable solution.

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  2. Anonymous
    2021-02-19T12:00:48+00:00

    Same Issue with JBL Endurance Dive. Can anyone suggest any answer pls?

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  3. Anonymous
    2021-02-12T17:30:55+00:00

    Same issue here on an HP ZBook 17 G4. Whenever I'm in a Teams call, my Bluetooth devices drop. Sometimes it's my Bose 700 headset. Other times it's my Logitech MX keyboard and/or mouse. Or all three could **** out.

    Toggling Bluetooth off then back on again sometimes fixes the issue. Other times, I have to restart my PC for them to work temporarily in a Teams call. One thing is certain though, all of the Bluetooth devices magically work again as soon as I exit the Teams meeting.

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  4. Anonymous
    2021-01-10T12:22:43+00:00

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  5. Anonymous
    2021-01-07T10:00:47+00:00

    I have solved this issue - well for me at least! It seemed to be only happening (ie dropping from Teams only after 2-3 minutes) when I was not plugged in to mains power. So I thought it must be a power setting

    I had it consistently UNTIL I changed the WiFi power settings in Control Panel>All Control Panel Items>Power Options>Edit Plan Settings>Change Advanced Settings>Wireless Adaptor Settings>Power Saving Mode and putting both settings to Maximum performance.

    This is for a Dell 5500 laptop and TaoTronic mono Bluetooth headset.

    Hope it works for others!

    *** UPDATE ***

    Scrap that. After a couple of successful calls (20 mins each), the Bluetooth headset displayed exactly the same problem again and dropped from Teams after 2 mins and I had to change device setting back to PC Speakers/Mic.

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