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Hi,
I use the wireless JBL Endurance Sprint Headphones to connect to meetings on my Teams app on my work laptop.
This was working fine until a few days ago. But, from the past few days my headphones gets disconnected every few seconds.
This is terribly agonizing - I can't hear the audio and get tuned out from the conversation. I need to turn on my headphones again every time it gets disconnected. I end up losing parts of the conversation and it gets extremely awkward frequently requesting the other person to repeat what they said.
I initially thought it might be my headphones, but it works really well with the same laptop on other applications. Works fine on other devices too.
I tried updating driver software for my Bluetooth device. Looks like it's up-to-date.
I have no idea how to fix this.
Similar questions had answers to uncheck the "Disable bluetooth device for power savings" under Power Management Tab ( Device Manager -> Bluetooth-> Adapter-> Properties). I don't see this tab anymore.
Please help fix this ASAP.
Additional meeting and call-related features and issues within Microsoft Teams for business
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I also experience the same issue, same devices. Drivers and Teams are up to date. Teams disconnects but when using any other application it does not. This is obviously a problem for a lot of users, can this please be addressed and a response given? It would be easy to verify the issue exists.
I have the same problem with my headphones disconnecting 15 minutes into my Teams meetings, but only my Beoplay E8. No problem at all with my QC35 II... I keep the Bose headset off, so nothing is connected to Bluetooth beyond the B&O.
Since mid oktober I have exactly the same issue as described here. I use a Bose QC Headset and get disconnected every 20min. Very annoying especially during client calls. It just happens with Teams and I do not have another headset connected
Microsoft Teams [App] disconnects my Bluetooth headset [Bose] after 20 minutes in a meeting. Two different computers. One "solution" suggested here was to use a Bluetooth dongle instead of the on-board unit. I purchased a USB dongle and configured it. First meeting [just now] headset worked for 20 minutes. COME ON, MICROSOFT, DO YOU EVEN *DO* SOFTWARE?
***Update*** Bose updater website found, updated firmware appears to have solved the issue; since updating from v1.0.8 to v3.0.3, have made it through several Teams meetings exceeding 30 minutes without problem.
I'm now having it happen with just the Teams in a browser session.....
I have a ms surface mouse, ms surface keyboard and I'm using Sony WH-1000MX3 bluetooth headphones.
Headphones keep working, but mouse and keyboard stop.
Leave meeting....and then the keyboard and mouse start working again!
MICROSOFT - Can you help fix this?