Bluetooth device keeps getting disconnected during Teams meetings

Anonymous
2020-05-25T20:20:33+00:00

Hi,

I use the wireless JBL Endurance Sprint Headphones to connect to meetings on my Teams app on my work laptop.

This was working fine until a few days ago. But, from the past few days my headphones gets disconnected every few seconds.

This is terribly agonizing - I can't hear the audio and get tuned out from  the conversation. I need to turn on my headphones again every time it gets disconnected. I end up losing parts of the conversation and it gets extremely awkward frequently requesting the other person to repeat what they said.

I initially thought it might be my headphones, but it works really well with the same laptop on other applications. Works fine on other devices too.

I tried updating driver software for my Bluetooth device. Looks like it's up-to-date.

I have no idea how to fix this.

Similar questions had answers to uncheck the "Disable bluetooth device for power savings" under Power Management Tab ( Device Manager -> Bluetooth-> Adapter-> Properties). I don't see this tab anymore. 

Please help fix this ASAP.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2022-01-28T15:13:03+00:00

    I FINALLY found the solution to getting my Sony wf-1000xm4 headphones to work in Teams. If you have another mic input and don't mind losing the onboard mic in the headphones follow the instructions below to disable the bluetooth telephony services in the headphones (or any other bluetooth device you wish). Simply disabling the driver for handsfree devices in the Device Manager does not accomplish this for Teams, which is what I had done previously for other apps that had this issue. The following solution will prevent Teams from trying to switch over to the device's Handsfree Telephony service.

    Open a file explorer window and in the location input, enter: Control Panel\All Control Panel Items\Devices and Printers

    Once you hit enter, you should see the screen below. Right click the device you wish to edit, click Properties, go to the Services tab in the Properties window, and uncheck Handsfree Telephony, then click Apply. Hope this helps you all from wanting to pitch your headphones across the room, or from swearing at Teams.

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  2. Anonymous
    2020-09-01T17:39:54+00:00

    Hi AndreLDSouza,

    I think I had a couple of Teams updates, Windows updates and changed my headset as well. It seems to be working fine now. Lately, I haven't had issues losing bluetooth connectivity.

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  3. Anonymous
    2020-05-26T15:56:42+00:00

    Thank you for the clarification.

    Please try using these tips for configuring your Bluetooth if you are using Windows 10: https://support.microsoft.com/en-us/help/15290/...

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  4. Anonymous
    2020-05-25T21:47:07+00:00

    Thank you for the assistance, Juan Pedro.

    Yes, I do see my device in Settings > Devices.

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  5. Anonymous
    2020-05-25T21:40:40+00:00

    Hello Bin&10_V,

    My name is Juan Pedro and I'm a fellow customer and expert user. I will be more than happy to assist you today!

    If you go to your profile picture at the top of Teams, then Settings > Devices - do you see the device intended for use?

    Sincerely,

    Juan Pedro

    Independent Advisor

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