Teams not working on Mac

Anonymous
2020-02-09T12:51:29+00:00

Hi, i am trying to access teams on mac, it was working fine. However the last few times i restart my computer, it just displays a blank white screen with no message and it does not load any further. I have tried uninstalling and installing. 

Would someone be able to help with this

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-03-01T16:25:04+00:00

    I was in a rush, so I paid my tech support person to install. Several others who teach in my large district (6.5 hours daily on TEAMS, teaching virtually every minute) are using Macs and having no problems. Some of the others, though, had the same issue and have found solutions by themselves. One gal called the Apple Support line and they helped her for 30 minutes very carefully, then waited another 45 minutes for everything to update, and she has been fine. I just did not have the time to spend with Apple Support so I took the "pay the Pro" route. I had my old MacBook Pro for 11 years, so I am not ready to give up on this new one. I LOOOOVE a Mac.

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  2. Anonymous
    2021-01-29T10:36:13+00:00

    Hi All

    I fixed the issue by signing out of all the Microsoft accounts, deleting all the MS software and running the clear MS tool. Then I downloaded the MS office suite rather than each individual program. Not sure if this is the best way to do do it but hey it worked for me. Good luck!

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  3. Anonymous
    2021-01-25T23:00:36+00:00

    I have the same issue: I deleted, reinstalled, cleared the cache, everything, Teams is not running at all. For me, this means, my job will be gone very soon because Teams is the official app ... Why can't Microsoft just fix this for everyone, especially in this current situation with all the working from home?!

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  4. Anonymous
    2020-02-20T10:33:39+00:00

    @Timmy Lind, @Micheal Schloegl, additional information will be required for users' sepcific environment, please kindly post a new thread in the community. So the engineers can offer assistance on your issue. For this thread, we only focus the thread owner @Joawn.

    Thanks for your cooperation.

    Shawn

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  5. Anonymous
    2020-02-20T09:38:02+00:00

    Hi Joawn, 

    Thanks for your feedback and your valuable information. We do feel sorry for the inconvenience while using Teams on Mac. For better analyze your situation, I would like to collect more information from you. I will generate a private message for you and tell you what we need. 

    Please check the emaiil notification from Community later. And if you cannot find it, try to go to Junk folder to seek it. Or you can go to your profile in the community, you will find 'View private message' button.

    Thanks for your patience and kind understanding.

    Best,

    Shawn

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