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Hi all,
I have an issue with my headphones (WH-1000XM3) when having teams calls probably after the last team update to version 1.5.00.28361 as it was working fine before. The issue is that I cannot use the stereo setting when on call which provides the noise cancellation feature of my headphones. Please note that this feature works fine in all the other applications I am using including youtube, skype etc.
So here are my default settings which won't give me noise cancellation.
If I switch to stereo I only hear my voice. (cannot hear the rest that is in the call)
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the same problem! The XM4s are quality headphones, wish Microsoft would support them!
I have the same issue.
Does anyone know the official response from Microsoft as this is their issue as the headphones are working perfect elsewhere?
I second this. On my PC that the issue only occurs in the Teams app, not the web version. Using 1.6.00.22378, windows 10.
In the Teams app, the noise cancelling is disabled as soon as a call is started. Only way to get it back is to bounce the headphones (Sony WH-1000XM3).