Teams calls with WH-1000XM3

Anonymous
2022-10-20T11:29:39+00:00

Hi all,

I have an issue with my headphones (WH-1000XM3) when having teams calls probably after the last team update to version 1.5.00.28361 as it was working fine before. The issue is that I cannot use the stereo setting when on call which provides the noise cancellation feature of my headphones. Please note that this feature works fine in all the other applications I am using including youtube, skype etc.

So here are my default settings which won't give me noise cancellation.

If I switch to stereo I only hear my voice. (cannot hear the rest that is in the call)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-01-24T12:30:02+00:00

    Same here with 1.5.00.36367 and Win 11

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  2. Anonymous
    2023-01-11T11:27:46+00:00

    Yes, still reproducible for me, on Windows 11, MS Teams 1.5.00.33362.

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  3. Anonymous
    2023-01-09T15:44:20+00:00

    The problem was fixed in December but now I have the same issue after updating windows to version 11.

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  4. Anonymous
    2023-01-09T10:56:51+00:00

    Hello,
    I'm glad to see this post because I have exactly the same issue with the same device since last week...it's very annoying.
    All was perfectly fine before.
    I saw that it's issue still for long time... 4 -5 months, and It's very annoying, because I bought a Headset with Noise cancelling to help me on work, but I cannot use because Teams cannot use them... and worked fine before last..

    Regards,

    William D. Marinho

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  5. Anonymous
    2022-12-22T09:11:26+00:00

    Is it fixed? In the bug report I can see that there's official response from Microsoft, but it's locked and I cannot read it:

    https://feedbackportal.microsoft.com/feedback/idea/b27348e6-0b51-ed11-a81b-000d3a05a1b3

    Do you know the version in which the bug fix is included? Was this something in MS Team at all, or the suggestion for tweaking the Ambient Sound Control in the phones app are relevant: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm3/articles/00224945?

    (Asking because for me the bug doesn't appear to be fixed, Teams version is 1.5.00.33362, already tried tweaking the ambient sound settings in the app without success.)

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