Teams calls with WH-1000XM3

Anonymous
2022-10-20T11:29:39+00:00

Hi all,

I have an issue with my headphones (WH-1000XM3) when having teams calls probably after the last team update to version 1.5.00.28361 as it was working fine before. The issue is that I cannot use the stereo setting when on call which provides the noise cancellation feature of my headphones. Please note that this feature works fine in all the other applications I am using including youtube, skype etc.

So here are my default settings which won't give me noise cancellation.

If I switch to stereo I only hear my voice. (cannot hear the rest that is in the call)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2022-10-24T16:39:06+00:00

    Hello,
    I'm glad to see this post because I have exactly the same issue with the same device since last week...it's very annoying.
    All was perfectly fine before.
    However I check my teams version and it's 1.5.00.21668  (30th August) so I'm wondering why this problem happened last week, but it seems to match with Ioannis's issue too.

    Regards,

    William

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  2. Anonymous
    2022-11-01T16:05:25+00:00

    I have the exact same issue and it's now horrible to do Teams meeting. Before, Noise canceling was great now It's worst as Mics picks up ambiant noise.

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  3. Anonymous
    2022-11-04T03:50:36+00:00

    I've also been having the same problem. It's absolutely awful now. Hearing myself and all the background noise makes it incredibly hard to focus. I would love to get a permanent solution!

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  4. Anonymous
    2022-10-20T13:29:47+00:00

    Hello Ioannis,

    My name is Sajjad, and I am an Independent Advisor. I will be working with you in order to resolve this issue.

    I would suggest you do the following solutions one at a time and see if it works, if not, then move to the next solution.

    1. Try Signing out and Signing in.
    2. Completely uninstall and re-install MS Teams.
    3. Clear MS Teams Cache.

    Below is the link on how to Clear MS Teams Cache:
    https://learn.microsoft.com/en-us/microsoftteam...

    Let me know, if it worked or if you need any further assistance.

    Warm Regards,

    Sajjad

    Hello,

    I have tried all of these.

    I have also tried to reset my headphones, unpair, uninstall drivers, and many more.

    Nothing has solved the issue though.

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  5. Anonymous
    2022-10-21T05:07:59+00:00

    It seems like it's a bug and I would like you to report it in this feedback portal.

    https://feedbackportal.microsoft.com/feedback/f...

    In the meantime, I would suggest you download the Microsoft Teams Desktop App old version which came before 1.5.00.28361 version and was working fine for you. Attached are some references for you that came before this version:

    Let me know, if it worked or if you need any further assistance.

    Warm Regards,

    Sajjad

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