MS Teams crashes when EOS Webcam Utility is used for Video

Anonymous
2020-10-26T16:20:43+00:00

Hi, 

I am using Microsoft Teams for my school. I am using EOS Webcam Utility (NOT Beta) with my Canon EOS 80D. It was working perfectly with video calls for school up until about two weeks ago. Now, whenever I turn on my camera in a video call (and the video setting is EOS Webcam), my Teams crashes and I get an error saying, "There was a glitch. Sorry for the inconvenience. Please sign in again." 

In my school, there is an expectation that my camera is on, and my computer's webcam is unusable, so I really need this fixed, and quickly.

Thank you so much for any help you can provide. 

Kane

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2020-12-24T13:15:55+00:00

    I confirm that the 1.3.00.32283 works very well with EOS Web Utility. You can find this version by following the link below

    Download Microsoft Teams for Windows free | Uptodown.com

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  2. Anonymous
    2020-12-03T09:18:46+00:00

    Hi Folks,

    As a workaround I find that for meetings the browser version of Teams works fine with the EOS Webcam App.

    Cheers,

    Mark

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  3. Anonymous
    2020-12-02T18:55:43+00:00

    HI, you know what i just tried? I installed a slightly older version of the Teams app on my laptop from Sept 29th. And guess what? It works perfectly now :)

    https://microsoft-teams.en.uptodown.com/windows/versions

    No need to deal with EOS utility versions...

    Make sense as the latest EOS utility was working fine with Teams. Someone on this thread tracked down the exact version it started and posted it.

    My concern would be teams would auto-update itself at some point and you'd be broken again.

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  4. Anonymous
    2020-12-02T18:46:38+00:00

    HI, you know what i just tried? I installed a slightly older version of the Teams app on my laptop from Sept 29th. And guess what? It works perfectly now :)

    https://microsoft-teams.en.uptodown.com/windows/versions

    No need to deal with EOS utility versions...

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  5. Anonymous
    2020-11-24T14:30:59+00:00

    Sure. I'm not on the Microsoft Teams team, just an employee that is also facing this same issue. It appears that an engineer has been assigned the work, and has completed the fix in code.

    I'm not sure if the fix has been verified, and I'm not sure what the timeline looks like for when that fix in code will ship to customers, but I would take it at least as an indicator that the root cause has potentially been identified and progress has been made towards resolving the issue.

    As an aside, the same issue was impacting certain Sony DSLR cameras, and the fix should resolve for both Sony and Canon DSLR cameras.

    This is great news, thanks for the "insider" information.

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