MS Teams crashes when EOS Webcam Utility is used for Video

Anonymous
2020-10-26T16:20:43+00:00

Hi, 

I am using Microsoft Teams for my school. I am using EOS Webcam Utility (NOT Beta) with my Canon EOS 80D. It was working perfectly with video calls for school up until about two weeks ago. Now, whenever I turn on my camera in a video call (and the video setting is EOS Webcam), my Teams crashes and I get an error saying, "There was a glitch. Sorry for the inconvenience. Please sign in again." 

In my school, there is an expectation that my camera is on, and my computer's webcam is unusable, so I really need this fixed, and quickly.

Thank you so much for any help you can provide. 

Kane

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2020-11-25T23:30:42+00:00

    Just tried using the beta version of the utility app. It works! Had to uninstall the release version though. Thanks for the idea. Hopefully this continues working until a new patch comes in for the release version.

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  2. Anonymous
    2020-12-02T18:54:09+00:00

    Easier to downgrade the EOS utility as you will lose the latest Teams functionality and unless you block it somehow the Teams client will upgrade itself by the morning!

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  3. Anonymous
    2020-11-18T12:55:20+00:00

    Since today I have the same issue with catastrophic consequences since I use the EOS Webcam Utility  for work to call customers via Teams etc. This leads to a bad impression as we are are selliong "high tech systems" ouselves. Yesterday all was fine and the first call made Teams crash immediately. Also my USB mic was affected since it was part of the custom setup. All steps described here, I tried.

    What did not help:

    • Uninstalling and re-installing Teams
    • Changing from 32bit to 64bit version
    • Updating from EOS Wecam Utility 1.0 to 1.1

    What did help:

    • Uninstalling the EOS Webcam Utility 1.0 or 1.1 and moving back to the beta version (0.9)

    All other apps (Windows Camera, Webex, Nextcloud Talk) that I am using work fine with all versions 0.9, 1.0 and 1.1. Only Teams has issues.

    As I think that sticking to a beta version should not be a solution, it is up to Microsoft to fix this!

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  4. Anonymous
    2020-11-17T11:30:49+00:00

    I too have this issue but found that going back to the beta driver still works so i've gone back to that driver and you can only get it from the Canon USA site not sure if its still there but i had it on my drive still EOSWebcamUtilityBeta-WIN0.9.0

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  5. Anonymous
    2020-10-28T09:47:10+00:00

    I'm also a MS Employee and am having this exact same problem, only I have a Canon 70D.

    I have found that uninstalling and reinstalling Teams means my DSLR will work again but after a while (a couple of hours) I get the same glitch and have to reinstall.

    Very keen to get this fixed. I have invested a fair amount of my own money to be able to have this setup properly only to have this issue.

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