Microsoft Teams - Black screen when sharing desktop, works with single application

Anonymous
2020-02-25T10:41:27+00:00

Hello all, as per the title description it was allw orking fine until latest days. When I share my full desktop in teams, other people sees a black screen, but sharing a single application works.

I've tried with the web app and it works fine, it's the local installation that is not working.

I've already tried to reinstall Teams and cleared all the cache but issue persist.

Anyone can help me out? it's driving me nuts

Thanks

Carlo

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-03-19T18:44:39+00:00

    Thanks Shadow649. Good to know that the screen sharing works when you change the resolution.

    I've had the same issue for the past couple of weeks (as have other folks on my team).  The screen sharing worked perfectly fine for several months, but something changed in the last few week (software update?).  I just haven't taken the time to test for solutions because I had other screen-sharing options available.  For Microsoft team, it's clearly not a settings issue. Was there a software update?

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  2. Anonymous
    2020-03-12T17:48:52+00:00

    Does anyone have an ETA for Microsoft to fix this?  We have the same issue which is very annoying.

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  3. Anonymous
    2020-02-28T17:22:11+00:00

    I am running windows 10 x64 1909 with Office 1902 x86, my screen sharing was working, now same problem that everyone else on this thread is reporting is happening to me as well.

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  4. Anonymous
    2020-02-27T10:17:06+00:00

    Hello Treawlony1986,

    We had shared you Private Message, we recommend you to kindly check it to get further assistance. 

    Thanks and regards,

    Ankita Vaidya

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  5. Anonymous
    2020-02-27T08:28:01+00:00

    Hello Treawlony1986,

    Many thanks for your Time and patience. We had received your private message and our consult team had checked the logs but not able to found error message for this issue. We had also observed that your Teams version is old. The current teams version is 1.3.00.3564 (64-bit). It was last updated on 2/27/20. So first of all we would like to suggest you to kindly update your Teams with latest version and check the result. If still issue persist in latest Teams version, it might be some backend issue. For that our consult team suggested for next action plan and we will send you it via the Private Message.

    Kindly check Private message.

    Thanks and regards,

    Ankita Vaidya

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