Loud Beeping when Muted in a MS Teams Call

My Shockz opencom headset that i have have for 6 months and has been working fine with teams all this time just started to make the beep sound last month when selecting mute in Teams, This happend after a microsoft update and is very annoying.

Please dont banter back and forth with Know it alls on here its obviouse from above and all the other poste that it was a microsoft update that is causing the headset to beep on pause.

MICROSOFT PLEASE FIX THIS PROBLEM .

Thank you.

Plus, I never had a problem hearing manufacturer's audio while Teams was muted previously. I could always press headset buttons to hear current battery life or get headset volume change indications.

My understanding from the previous posts was that MS had been dropping the gain on Teams to mute mic input which they changed to setting an OS wide mute, which in turn mutes Bluetooth hardware, but not USB hardware. Love the consistency. =/

Regardless of the technical implementation though, the simple reality is that Teams now mutes my Bluetooth mics for all other applications which I believe is much less usable. I agree that MS made a poor decision to maybe be technically "pure" (?) instead shooting for better usability.

when i press the mute button in teams it mutes the headset properties also. If i disable the headset being muted then the beep goes away. This disabling the mic in both teams and windows is causing the beep sound. Here are example pictures

Pressed mute in teams

If you click the speaker icon in the picture above you will still be muted in teams but the double beep will go away

This issue is being caused by clicking mute in teams and would likely affect many sound devices. The most likely cause of this beep issue is that the wrong function is being used to to mute the headset. The function being used is muting the device to all of windows rather than just to teams. This is incorrect regardless as teams should only mute input to itself and not all of windows. The double beep is likely a result of a check in teams for a mic, and when it no longer discovers a mic because it muted the mic in windows, it gives the double beep no mic found warning.

It worked for me too, but once I muted again in the same conference call, it started the beeping again.

I use Sennheiser headset (HD 350BT) and not using any parallel application for real (Outlook is opened, also Excel or Word, but nothing special).

Same headset, same issue.

If I disconnect and reconnect during the call I get rid of the beep until I need to unmute myself to talk. Going back to muted brings back the beeps.

I'm beginning to get headaches during Teams meetings.

I wrote to Sennheiser about this, got this response:

In regards to your request, we would like to let you know the following information:

The HD 350/450 BT not have mute control functions built into the headphones. When the mute switch is toggled in Teams, the computer sends a control signal to the headphones from the Bluetooth transmitter which causes the double beep. The headphones cannot ignore this signal, so the only solution is to prevent the computer from sending the signal.

The signal is not present in all versions of the Teams App- ensuring that you are on the latest OS version and that your Teams/zoom are updated may resolve the issue.

This signal is not present in the web based version of Teams- launching the Web version of the meeting will also resolve the issue.

If the user wants to use the Teams app with the HD 350/450 BT, they can use the computers Sound settings to disable the microphone rather than the mute switch in Teams, which prevents the signal from being generated. There are 2 ways to do this, with instructions outlined below.

There are 2 things to keep in mind-

1. The computer may try to use a secondary microphone, like a webcam. If this happens, disable that microphone as well.

2. Teams will say that it has lost connection with the microphone. Use the X in the corner of the dialog box to close the notification. Do not choose "call me back", which will drop you from the call. A. Use the Sounds Control Panel

1. Right click the Speaker icon in the lower right hand corner of Windows Home screen (default)
2. Left Click on Sounds, which pops up the Sound Control Panel
3. Select the Recording Tab
4. Right click the Headset entry of the HD 350/450 BT
5. Disable or Enable the headset microphone

B. Use the Sound Settings Menu

1. Select Settings by right clicking the Windows icon in the bottom left corner of the Windows Home Screen (default)
2. In the Input section, click "Device Properties and Test Microphone"
3. Check or uncheck "Disable" to turn microphone on or off.

Sincerely,

Your Sennheiser Consumer Audio Customer Support

None of it solves the problem for good! Waiting for a Microsoft solution!

Same here. Just started this week for me. Pressing + - and holding until I receive the "mute off" comment, it will go away, until I need to actually unmute my teams client, then it comes back immediate when I go back on mute. This is ridiculously annoying.