Chats not refreshing / showing latest messages in microsoft teams

Anonymous
2020-08-21T03:19:11+00:00

For some reason all of a sudden I cannot see any new messages in the chat during class on my laptop. The messages appear on my mobile but they arnt coming in the chat on my PC. Please help me the chat is very vital for my classes

Microsoft Teams | Microsoft Teams for education | Chats | Group chats

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Anonymous
2021-03-26T14:00:16+00:00

Yes. This is what we see. Clearing the cache updates all versions, but the Mobile and Browser versions update themselves without clearing the cache.

So far the survey shows that most users (about 70%) do not see this issue at all, though they are using the same versions as the ones who do see the issue.

All are on Windows 10.

All are using both Mobile and Desktop.

None are using the browser version.

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  1. Anonymous
    2021-05-04T13:29:59+00:00

    Huh. We tried this early on but it did not work long term for us.

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  2. Anonymous
    2021-04-15T13:47:28+00:00

    Well, I cannot say what happened, but the problem appears to have been fixed. My IT dept gave a very vague description about there having been some Teams outages which have now been fixed.

    My Teams instance is now working as expected.

    However I still have at least on teammate who is having this problem.

    Sorry I cannot give more detail.

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  3. Anonymous
    2021-04-15T13:33:25+00:00

    Thanks Veejay - worked a treat! 😉

    Chrz

    Ed

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  4. Anonymous
    2021-03-26T13:51:39+00:00

    Thanks for the update.
    We are in a Teams only environment. However one of the affected users says that when she clears the local Teams cache, the new posts show both in the Teams Windows-client and in the web version.

    I've raised a ticket with MS Premier Support.

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