No sound when entering a Meeting on Teams

Anonymous
2020-05-21T10:21:34+00:00

Hello,

I have observed on numerous occasions that when I enter a Meeting on the Microsoft Teams Windows app (with my Mic and Camera off, because it is university related and someone else is presenting) I can't hear anything. It doesn't happen all the time. I have tried entering the Meeting again and sometimes it works and I can hear. I have also opened the Volume mixer and that was not the issue (the Meeting was note muted). I even tried reinstalling the App. This only happens in a Meeting, not a private call with someone else and only on the Windows app, not the browser. I would like to use the App though, so does anyone know how I can solve this?

Thank you in advance!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2022-09-06T19:00:07+00:00

    I have tried every option listed for the past year and a half and its the same no audio. Sadly there is one team chat that we always have to meet up in. But then if we invite an outside guest to that same chat then its is a grab bag if they will have audio or not.

    One on one chats have no audio throughout our whole license.

    The only way it seems to work one on one is if one of the users is using a mobile device more specifically a cell phone.

    Microsoft Please help!!!!!! When is updated coming to fix this?

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  2. Anonymous
    2022-08-18T08:52:38+00:00

    same issue, its a software bug!

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  4. Anonymous
    2022-06-23T09:11:27+00:00

    The devices are NOT available whilst the audio driver is crashed out. The only thing that fixes the issue is troubleshooting the sound driver and forcing Windows to reload it. Not much use when users aren't local administrator of their machines.

    How can someone select a device if no devices are available and the audio selection screen is greyed out?

    I don't think you are having the same issue that some of us are having.

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  5. Anonymous
    2022-06-22T19:21:16+00:00

    Same problem and the issue is that Windows and Teams do not necessarily match selected audio devices - that is, you may set it in Teams and get no audio output since Windows is defauting to something different. Here's the check/solution that worked for me when I didn't have audio in a large group meeting:

    Step 1

    Open Teams>Settings>Devices and select the audio device you want. This probably won't solve the problem but select the device you want to use anyway. I couldn't hear anything no matter what device I selected (don't waste your time updating audio drivers).

    Step 2

    Type "Sound" into the Windows search bar (typically lower left on your main screen) and select "Sound Settings" from the list provided (or find it from Windows settings - the "gear" icon). You'll likely notice the "output device" dropdown box is not the same as what you selected from Teams. In my instance the audio device was (randomly?) set to "NVIDIA High Definition Audio", which is completely different than the headset I always use and never change from. Make the Windows setting match the teams setting. This immediately returned full audio to my headset.

    Step 3

    Wonder why this isn't solved for a flagship product.

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