MS Teams "We couldn’t get the email address of this channel. Please try again later" + We're still setting up your team, you can change your picture when we're done.

Anonymous
2018-06-05T18:40:14+00:00

Hi,

2 errors that appear to be related to a new team/channel being created.

When creating a new team, we can no longer get the email address nor change the picture. 

No issues with previously created teams/channels. 

Confirmed: 

  • Waited for 3 days
  • Error occurs on App and Web versions
  • App is on latest version
  • Error occurs on both Windows and Mac
Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2018-11-06T22:16:59+00:00

    Please check the following thread:https://techcommunity.microsoft.com/t5/Microsoft-Teams/Get-Email-address-for-a-new-created-team/m-p/202770#M14516

    Why this happens:

    The get email feature needs the connected Team site. The connected Team site isn't always provisioned, while this should happen automatically. 

    Workaround:

    Simply navigate to the connected Team site or upload files to provision it. The get email address feature will start working. 

    What to do next?

    ****Microsoft can reproduce it. I was able to reproduce it today by creating a trial tenant, first try. You might have to create many Microsoft Teams environments to reproduce it in your tenant. I'm not sending more logs as they have all the info they need to investigate this and work on a fix.

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  2. Anonymous
    2018-06-13T13:32:49+00:00

    I tried again this morning and the issue seems to be resolved.  Both the channel email address and picture upload are now working.  Thanks!

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  3. Anonymous
    2018-06-12T19:17:25+00:00

    I don't think anyone is too uptight about changing the picture.  The inability to generate an e-mail address for a channel on recently added channels is very problematic.

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  4. Anonymous
    2018-06-11T10:43:02+00:00

    I had the same problem but i found out that by changing the teams Privacy settings from Public to Private solved it. I do not know if it will solve the problem for You but it is might worth a try.

    Best regards, Magnus

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  5. Anonymous
    2018-06-07T10:31:52+00:00

    Hi Steve,

    It should be a server connection issue as it persists in wesbite. May I know when did you get the error "We couldn’t get the email address of this channel. Please try again later" & "We're still setting up your team, you can change your picture when we're done" in Teams? And does it occur to all members?

    Please create a new Team, check if the issue persists.

    Regards,

    Hans

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