MS Teams "We couldn’t get the email address of this channel. Please try again later" + We're still setting up your team, you can change your picture when we're done.

Anonymous
2018-06-05T18:40:14+00:00

Hi,

2 errors that appear to be related to a new team/channel being created.

When creating a new team, we can no longer get the email address nor change the picture. 

No issues with previously created teams/channels. 

Confirmed: 

  • Waited for 3 days
  • Error occurs on App and Web versions
  • App is on latest version
  • Error occurs on both Windows and Mac
Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2018-06-11T13:07:39+00:00

    All of my teams are Private.  Just to test, I tried switching one to public and back to private but it made no difference.  No teams created after some date allow me to obtain an email address for any channel or update the team photo.

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  2. Anonymous
    2018-06-10T16:08:40+00:00

    Confirming all symptoms referenced by others.  Teams/Channels created in the past all work wrt the email address, but Teams/Channels created recently are broken.  Not sure WHEN things stopped working, but something has definitely changed.  Need some focus on this, as I have automation tied to this functionality!

    thanks,

    greg

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  3. Anonymous
    2018-06-08T23:52:47+00:00

    Just to add as a reminder, any Team/Channel created prior does NOT have this issue.

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  4. Anonymous
    2018-06-08T23:51:14+00:00

    Issue continues, with all users, all the time, with ANY new Team/Channel that is created. 

    Hoping to resolve before we get pushed over to Quip. I prefer using Teams.

    Please don't make me use Salesforce!

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  5. Anonymous
    2018-06-08T19:18:18+00:00

    I am having the very same problem.  The messages are identical.  I created my channels about 5 days ago now and everyone created prior I can get the email address of a channel or change the picture of the team.

    In answer to your question, 5 days ago is when I noticed it but it may have been a week or more as I hadn't had a need to create a team in a while.  It occurs to all members and I tried adding a new member, making them a team owner and asking them to retrieve the email and they received the same error.

    Edit:  I also receive the same result from the IOS app on an Ipad when trying to upload a picture.

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