MS Teams "We couldn’t get the email address of this channel. Please try again later" + We're still setting up your team, you can change your picture when we're done.

Anonymous
2018-06-05T18:40:14+00:00

Hi,

2 errors that appear to be related to a new team/channel being created.

When creating a new team, we can no longer get the email address nor change the picture. 

No issues with previously created teams/channels. 

Confirmed: 

  • Waited for 3 days
  • Error occurs on App and Web versions
  • App is on latest version
  • Error occurs on both Windows and Mac
Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2019-02-27T02:15:04+00:00

    Seeing the comments now. If my recommendations don't work, then all you can do is reach out to Microsoft support. Don't think there is anything you can do to fix this yourself, unfortunately. Make sure to share links to this thread and/or the one in the TechCommunity forum and explain what you already have tried. What I understand is that this feature relies on the connected SharePoint site and I was able to fix it every time by simply navigating to the site or uploading files which both provision the site if it's not provisioned already.

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  2. Anonymous
    2018-06-14T07:56:51+00:00

    Hi All,

    We appreciate your prompt updates. For anyone who is still encountering this issue earlier today, please double check it on your side now and please feel free to let us know if the issue still persists.

    Regards,

    Leo

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  3. Anonymous
    2018-06-08T11:59:06+00:00

    Hi Steve,

    May I know how it goes? Does the issue persist?

    Regards,

    Hans

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  4. Anonymous
    2018-06-06T13:00:45+00:00

    Thanks for the workarounds Lance. Unfortunately we continue to get the same error messages. Let me know if there's any other ideas out there.

    We couldn’t get the email address of this channel.

    Please try again later.

    We're still setting up your team, you can change your picture when we're done.

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  5. Anonymous
    2018-06-05T22:22:29+00:00

    Hi Steve,

    About the first issue, here is a workaround for you.

    Please simply go to a channel for that team - and then in the middle pane where the conversation posts show click the header "..." and you will see the option for it. Once you pick it there it will then show up in the left nav's "..." for each channel.

    About the second one, please try the following and see if it helps:

    1. Add a new user to your team as an owner
    2. Ask him/her to upload the image using the Windows client - (web client didn't work)
    3. Remove the owner again

    Thanks,

    Lance

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