Recent update to Teams causes beeping in headset when on mute

Anonymous
2021-10-25T14:43:35+00:00

Been using Teams since the start of lockdown with a headset. As of today I am getting a double-beep at about five second intervals (like a hold beep) in the headset when I am muted. This has not happened before and been using same headset for months.

Also note that when I mute / unmute in Teams, the headset now announces "mute on" and "mute off" to me.

This feels like a Teams update has created this "feature" - please turn it off!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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Anonymous
2023-07-18T20:31:30+00:00

OMG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! It Works! I can't believe it! The Setting is in Teams.

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  1. Anonymous
    2023-03-07T10:47:18+00:00

    Use the Sennheiser updater to update the firmware https://en-uk.sennheiser.com/software-updater

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  2. Anonymous
    2023-03-07T08:58:01+00:00

    The update from Sennheiser solves the problem @Trang Thi Thu Nguyen.

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  3. Anonymous
    2022-12-05T17:54:41+00:00

    I suggest this circumvention:

    (Turn hands-free telephony back on if its off)

    Start Teams, click the "..." next to your profile picture (top right) then ==> "settings" ==> "devices" then select your preferred "Speaker" setting (mine is Aftershokz Hands-Free...) ALSO: pull-down the "Microphone" setting(s) to select the Windows/hardware mic in your laptop (on my Lenovo, mine is "Microphone Array (Intel Smart Sound..." ).

    This setting has the downside of tethering your mic to your laptop, so you have to be close when your talking but it does not beep when you mute in Teams, and you still get your audio through your headset.

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  4. Anonymous
    2022-04-21T19:56:10+00:00

    I also contacted Shokz about this issue.

    They are only sending out BT dongles for OpenComm headsets.

    I originally reported the issue with my AS800 but also have a ASC100 (OpenComm).

    Also the BT dongles currently are not available for purchase.

    They were not able to give me a time when the dongle would be available for purchase.

    "Thank you for the information. I am sorry but the dongle that we are sending is exclusive to OpenComm users. This is not yet available for purchase or available for resell."

    "Thank you. As a one-time courtesy for being a valued customer, instead of sending you a replacement, we can send you an adapter that might help you with the situation. This is not yet available for purchase yet or available for resell. This dongle will work for Windows 7 or Mac OS 10.15 or later version."

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