Aftershokz headset alerting me that my Teams call is muted

Anonymous
2022-05-05T12:58:09+00:00

I have the same question posed in this previous thread, but the solution hasn't worked for me. https://answers.microsoft.com/en-us/msteams/forum/all/double-beep-when-muted-on-teams-aftershokz/d67018d1-7081-4acf-b688-bf947a524058?page=1

In short, no matter how I try to mute my mic, the headset tells me mute is on and double-beeps every few seconds. It happens if I mute the call, mute in call settings, or even if I simply mute in my laptop's sound settings.

Teams does NOT alert me that I'm muted if I use a different headset or no headset -- only using the Aftershokz headset. This is an Aftershokz problem, not a Teams problem, but Aftershokz tech support has been unhelpful. I'm hoping someone here has a workaround.

This problem cropped up last fall, went away, and now is back.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

68 answers

Sort by: Most helpful
  1. Anonymous
    2022-11-22T13:35:17+00:00

    This tip fixed the issue for me:

    https://www.reddit.com/r/MicrosoftTeams/comments/us7oob/aeropex_aftershokz_and_teams/

    "The fix is to go to Control Panel > Devices and Printers > [Your device] + RMB > Properties > Services > UNTICK Handsfree Telephony"

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2022-11-04T14:05:11+00:00

    I have this exact same problem, and it's maddening. However, it only started quite recently, within the past month or so.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  3. Anonymous
    2022-10-31T08:37:03+00:00

    Agree with @christian_314 Microsoft should change the way ms teams interact with headset. Don't blame it to the device manufacturer.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2022-09-14T13:16:37+00:00

    It's not off topic, because this action will cancel the OS-level mute on the headset (thus stopping the beeping) without bringing the caller off mute in the Teams call. On a Thinkpad you can achieve the same effect by pressing F4 just after you've muted in Teams. You have to put up with the headset bellowing "Mute On" and then "Mute Off" every time you mute but it does mean you can be muted in Teams and not have the beep.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  5. Anonymous
    2022-09-14T12:58:07+00:00

    This sound has been driving me absolutely nuts for weeks but think I have finally sorted it (for me anyway) and maybe you could try this also.......

    1. Right click the volume button in the start menu or far right on taskbar and select "Sounds"
    2. Click on the Recording tab, and select your Shokz/Aftershokz Headset. Click "Properties"
    3. Go to the "Levels" tab and you might see that your headset is muted by default for some reason. Unclick it and you should get a verbal notification that the mute is now off and the beep has gone!

    This is off topic. You just turned on the microphone, and that's why the beeping stopped. We're figuring out how to have the microphone off (because sometimes you don't want to be heard) and not have the beeping at the same time.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments