Aftershokz headset alerting me that my Teams call is muted

Anonymous
2022-05-05T12:58:09+00:00

I have the same question posed in this previous thread, but the solution hasn't worked for me. https://answers.microsoft.com/en-us/msteams/forum/all/double-beep-when-muted-on-teams-aftershokz/d67018d1-7081-4acf-b688-bf947a524058?page=1

In short, no matter how I try to mute my mic, the headset tells me mute is on and double-beeps every few seconds. It happens if I mute the call, mute in call settings, or even if I simply mute in my laptop's sound settings.

Teams does NOT alert me that I'm muted if I use a different headset or no headset -- only using the Aftershokz headset. This is an Aftershokz problem, not a Teams problem, but Aftershokz tech support has been unhelpful. I'm hoping someone here has a workaround.

This problem cropped up last fall, went away, and now is back.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2022-09-29T15:12:17+00:00

    "Unfortunately this workaround does not work anymore since 1.5.00.21668. Now Teams is subscribed to changes within the button described in the 3rd bullet point. Every time I unmute in the settings, unmute also goes in Teams.

    Why cannot it be configurable in Teams? Anyone from Teams' dev team here?"

    Same here. Again and again this is disappointing by Microsoft Teams.

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  2. Anonymous
    2022-09-29T12:50:09+00:00

    Yes, things have gotten worse. Now I get the "mute is on" notification and the beeps even when I'm using my laptop's microphone. It's made it impossible for me to mute myself during calls.

    This is getting ridiculous. Where's Microsoft support?

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  3. Anonymous
    2022-09-29T12:12:51+00:00

    Unfortunately this workaround does not work anymore since 1.5.00.21668. Now Teams is subscribed to changes within the button described in the 3rd bullet point. Every time I unmute in the settings, unmute also goes in Teams.

    Why cannot it be configurable in Teams? Anyone from Teams' dev team here?

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  4. Anonymous
    2022-05-23T12:48:59+00:00

    Zed,

    I did as you suggested and contacted Teams support. No reply almost two weeks later. Suggestions on expediting a solution to this Teams problem?

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  5. Anonymous
    2022-05-05T22:27:49+00:00

    Hi, JS.365

    Thanks for posting in our community.

    According to your description, the issue of your concern that your Aftershokz headset muted after double-beeps.

    Unfornately, this is the issue of Aftershokz headset devices typically. We can not do so much for you.

    For my suggestion, you need sticking with Aftershokz headset's support and looking for a workaround (or get refund)

    Again, I totally understand this is would be annyoing, but I'm afraid that we have no better suggestions in this case.

    Thanks for your time and your understanding would be highly appreciated.

    Have a nice day.

    Zed

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