JBL TUNE500BT headphones with microsoft teams

Anonymous
2020-08-12T09:40:59+00:00

I just bought JBL TUNE500BT headphones and works perfectly but on microsoft teams the sound is robotic. I tried many ways in settings but sound still not good. Is there any special driver or settings?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2021-04-20T06:40:00+00:00

    I have both JBL750btnc and WH-CH510. 

    JBL has the problem of robotic sound with teams only with Windows. It works fine with android and ios with same teams application.

    WH-CH510 works fine with all 3 OS with teams.

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  2. Anonymous
    2021-04-03T02:15:37+00:00

    Same issue here, Teams, Discord, Google meet. 

    It works like a charm with my phone Android with all of these Apps.

    It's just on my computer with Windows 10 that I have this issue.

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  3. Anonymous
    2021-01-04T10:38:53+00:00

    I just bought JBL TUNE500BT headphones and works perfectly but on microsoft teams the sound is robotic. I tried many ways in settings but sound still not good. Is there any special driver or settings?

    Once you are logged in to teams and the Bluetooth headset is connected, then test the call. It will be required to change the device settings  (Settings>Devices> Select the option in speaker as Stereo and the Audio devices will change to custom . Reselect the option as Hands-free in audio devices) The device will start working. That's what I have to do as in my company now the skype will be out of use and MS teams is introduced. Somehow this works for me and my son's classes also. Make sure doing this workaround there are no wired headphones connected to the laptop. SKype business was not at all supporting this headset and it was kept in my desk box for a long since I purchased after lock down started in India .

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  4. Anonymous
    2020-11-20T04:09:59+00:00

    yes i would love that i am still looking for a replacement does anyone know if the WH-CH510 works 

    ?

    Yes, WH-CH510 works. JBL Tune 500BT was such a frustration.

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  5. Anonymous
    2020-10-13T09:32:02+00:00

    I totally agree with you!!

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