Teams App Not working on Android Devices

Anonymous
2019-01-23T19:13:28+00:00

So recently our organization decided to use Microsoft Teams for our communication. And It is working fine on Web and iPhone But no one is able to login on Android Device. Whenever we try to login on Android Device using Team App, we get this error.

There was a problem with the network. Try signing in again

I have logged in using same credentials on iOS and Web and It worked but same credentials are not working on Android.

Please guide me, how to fix this issue as it is very urgent for us.

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

150 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-02-23T11:30:32+00:00

    I just had this problem.  After doing a factory reset - it must have restored some data from Google and I had the issue again.

    I tried various fixes described here such as turning off usage data under Settings in the MS Authenticator app and also removing my account from the Authenticator app - but none of it worked.

    What did work for me though was uninstalling the MS Authenticator app completely.  Uninstalling Teams.  Reinstalling Teams and signing in work my work account.  Because I didn't have the MS Authenticator app, I had to get my MFA via a text message.  That got me in successfully.

    I then needed to reinstall the MS Authenticator app and restore from a backup/cloud recovery to get my identities back.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-01-30T13:10:32+00:00

    I experienced the same issue today, and rather than removing the MS Authenticator app (or the associated MS account from it), I was able to log in by disabling data usage for the Authenticator app during sign-in on Teams.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-01-02T13:40:14+00:00

    Same issue with only one employees phones. He can log in fine from other users phones or from desktop. We have Done everything except a full factory reset (which should not be necessary).

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2019-01-29T21:45:13+00:00

    Hi Bryan

    Thank you for your prompt response, But I would really appreciate if you can update me next couple of days. As due to this we are not able to take decision of using Teams as our sole communication medium.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2019-01-29T20:36:35+00:00

    Hi ShabirJan,

    Thanks for your update and sharing with us your test result, About this issue, I need to consult related engineer to confirm more information, please give us more time for further investigation, I will get back to you within three working days. Your time and understanding will be highly appreciated.

    Regards,

    Bryan

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments