Teams App closes and can't use the app in IOS

Anonymous
2020-04-30T14:52:31+00:00

Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS.

Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin.

Since this new security restriction, they're not able to use the app.

They do the following :

  1. Open the app and select their account
  2. Accept security issues like the use of microphone and notifications
  3. Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK.
  4. They select OK and then the app closes-up
  5. They re-open the app and they just have the same pop-up and if we choose OK it closes again

Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues.

We have more users with ios like me and everything works perfect. I don't know what's the problem here.

Can you help us please?

Thanks ;)

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  1. Anonymous
    2020-08-13T01:44:02+00:00

    Hi All,

    The Service Health Dashboard (SHD) as incident TM219387 (Users are unable to open and access the Teams app on iOS devices.

    ) has been resolved as of Tuesday, July 28, 2020, at 8:10 PM UTC. If you still experience this issue, please feel free to let us know in the community, as this may be a different issue or a scope problem.

    Regards,

    Joey

    We are experiencing this today and yesterday, with some users. We have tried all of the suggestions in the comments to no avail. 

    Has this issue resurfaced for north american tenants?

    Thank you.

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  2. Anonymous
    2020-07-28T19:46:42+00:00

    The problem is at MSFT. They sent a bulletin around 3PM. It affects North American clients.

    They likely got it resolved on their back end then as the airplane mode "fix" as users suggested is not a viable solution. 

    Either way appears to be resolved now.

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  3. Anonymous
    2020-07-28T19:41:32+00:00

    The problem is at MSFT. They sent a bulletin around 3PM. It affects North American clients.

    One of our engineers found a workaround:

    1. on your iPhone/iPad, close the app
    2. long touch the app icon to get the menu
    3. pick New Chat from the menu

    The app will start working and won't crash. We tested this on a half a dozen iOS devices and had 100% success.

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  4. Anonymous
    2020-07-28T19:38:12+00:00

    MS is aware of the situation

    Microsoft Teams service alert <br> ---
    Advisory information<br><br><br>Title: Teams app crashing on iOS devices <br><br>ID: TM219387 <br> ---

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  5. Anonymous
    2020-07-28T16:36:45+00:00

    Did not work for me either

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