Teams App closes and can't use the app in IOS

Anonymous
2020-04-30T14:52:31+00:00

Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS.

Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin.

Since this new security restriction, they're not able to use the app.

They do the following :

  1. Open the app and select their account
  2. Accept security issues like the use of microphone and notifications
  3. Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK.
  4. They select OK and then the app closes-up
  5. They re-open the app and they just have the same pop-up and if we choose OK it closes again

Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues.

We have more users with ios like me and everything works perfect. I don't know what's the problem here.

Can you help us please?

Thanks ;)

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  1. Anonymous
    2020-07-28T14:30:40+00:00

    Okay, thanks for the reply..... wonder what changed.... keeping my fingers crossed that Microsoft will address this quickly. (This is why i love the G-Suite -- it works anywhere and on any device!!)

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  2. Anonymous
    2020-07-28T14:29:01+00:00

    I have the same issue.  It was working fine until last night.  I've tried everything myself.  Still not staying open.

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  3. Anonymous
    2020-07-28T14:19:53+00:00

    I haven't had any luck resolving it. I've updated iOS to the latest version as well as Teams and tried reinstalling the app multiple times with no luck. There are also a ton of new posts about this today.

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  4. Anonymous
    2020-07-28T14:12:25+00:00

    I have the same issue. Yesterday it worked fine on my iphone and today it opens and then crashes 2 seconds later. It worked fine yesterday.  Has anyone been able to resolve this?

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  5. Anonymous
    2020-07-28T13:52:50+00:00

    I have the same issue as Sophie also just as of today for one of my users. The problem also can't be fixed by reinstalling the application or restarting the phone.

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