Teams App closes and can't use the app in IOS

Anonymous
2020-04-30T14:52:31+00:00

Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS.

Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin.

Since this new security restriction, they're not able to use the app.

They do the following :

  1. Open the app and select their account
  2. Accept security issues like the use of microphone and notifications
  3. Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK.
  4. They select OK and then the app closes-up
  5. They re-open the app and they just have the same pop-up and if we choose OK it closes again

Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues.

We have more users with ios like me and everything works perfect. I don't know what's the problem here.

Can you help us please?

Thanks ;)

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  1. Anonymous
    2020-08-14T13:09:13+00:00

    From Microsoft Support Ticket last night for EDU tenant I manage.

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  2. Anonymous
    2020-08-14T13:08:05+00:00

    Hi Joey - I manage an EDU licensed organization. We are having this same issue and confirmed via a support ticket that there is a service outage with no ETA. Huge disruption to our operation. Can we get an updated ETA on the current outage?

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  3. Anonymous
    2020-08-14T06:12:11+00:00

    I have the same problem. Very bad user experience!

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  4. Anonymous
    2020-08-13T12:44:58+00:00

    I was having the problem yesterday, and no troubleshooting options on the app itself would work.

    I then went to Teams on my desktop and added some posts and configuration to a new team that my network admin had automatically set up. After making those changes, the iPad app launched without crashing.

    I can't say for certain that interacting with that Team on the desktop app is what resolved the problem, but it's the best info I have.

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  5. Anonymous
    2020-08-13T03:21:19+00:00

    I am still having this issue today and was having this issue yesterday. I cannot open the teams app on my phone, it will open and then crash. It is workinf in the background bc i get notifications.

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