Teams App closes and can't use the app in IOS

Anonymous
2020-04-30T14:52:31+00:00

Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS.

Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin.

Since this new security restriction, they're not able to use the app.

They do the following :

  1. Open the app and select their account
  2. Accept security issues like the use of microphone and notifications
  3. Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK.
  4. They select OK and then the app closes-up
  5. They re-open the app and they just have the same pop-up and if we choose OK it closes again

Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues.

We have more users with ios like me and everything works perfect. I don't know what's the problem here.

Can you help us please?

Thanks ;)

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  1. Anonymous
    2020-07-28T19:53:40+00:00

    Well it works for me now so I guess they fixed the issue. Yaay!

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  2. Anonymous
    2020-07-28T19:49:07+00:00

    Looks like it works now! 

    Just confirmed it was only an outage!

    try now

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  3. Anonymous
    2020-07-28T19:42:18+00:00

    You are a LIFESAVER!I just did all the steps and it worked, no closing issues.

    Thank you so much!

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  4. Anonymous
    2020-07-28T19:37:24+00:00

    I am not sure if this problem has now been fixed or not but my Teams app is suddenly working. Because of this I am not sure if this is a coincidence or not but the only thing I did different before it started working again was to actually turn the WiFi off in my phone settings then turned it back on and all of a sudden it started working properly.

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  5. Anonymous
    2020-07-28T19:34:29+00:00

    okay after trying everything i got a fix!!!

    -turn on airplanemode

    -open teams app

    -go to settings

    -signout of teams

    -turn off airplane mode

    -choose add another account even though your login is there

    -relogin with the account you normally use

    -done app doesnt close

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