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My Bluetooth earphones have been working well all the time until I upgraded my laptop to Windows 11. The laptop shows my earphones are connected, but neither sound nor microphone works. The browser and Zoom crash every time I try to use Bluetooth earphones to listen to music or join meetings.
I have tried disconnecting/reconnecting Bluetooth earphones, turning on/off Bluetooth, resetting my earphones, restarting my laptop, and none of these resolves the issues of no sound/mic and crashing. I even bought a new pair of Bluetooth earphones, and it did not work either.
I think this is a bug in Windows 11. Am I the only one facing this issue? What exactly is going on with Windows 11 Bluetooth? And what else can I do now?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
the problem is temporarily fixed by go to device manager -> sound, video and game controllers -> right click Intel (not) smart sound technology for bluetooth audio -> Uninstall device -> Attempt to remove the driver for this device -> uninstall. Click Action on the top nav bar -> scan for hardware changes and reconnect your bluetooth headsets
Credit to A.User from Windows 11 | No Hands free mode for bluetooth earphones - Microsoft Community
I have the same problem with JBL Live 500BT headphones. Win11 shows that headphones connected but doesn't use them for sound output or mic input. I have to disconnect and connect them again. Only in this stupid case Win11 starts use them.
But Win11 doesn't work with QCY-T5 in any scenarios.
Microsoft, when this bug be fixed?!
Same problem here, i have to reboot myc PC to get back my Sony WH-1000XM4 bluetooth device and it's really annoying, especially when you have multiple calls with Teams in one day. Obviously, previously no problem on Windows 10.
If i try to restart bluetooth services : bluetooth never come back, reboot.
If i try to delete bluetooth device : bluetooth crash, reboot.
If i try to disable device in device panel : MMC crash, bluetooth crash reboot
Etc...
Nothing is working, crash/no response/reboot is always happening at the end, no solution.
Wake up Microsoft, a lot of people can't work. I don't understand how a functionnality that worked since many years on many previous OS versions can be broken with a new version, you don't rewrite kernel an all drivers at each iteration isn't it ? Please fix it.
Calling Microsoft staff
Are you doing anything about this?
It would be good to know it's being looked at.
So many issues re Bluetooth sounds and windows 11 in the forum you guys need a fix.
Still having problems.not fixed blue tooth this is not except able.
Got the same damned problem
