How does one reinstall the Intel Smart Sound Technology for bluetooth Audio? I tried to uninstall it, as stated. The problem remains, and now the headset won't reconnect properly I'd just like to restore it if possible
Windows 11 Bluetooth no sound/microphone and crashing
My Bluetooth earphones have been working well all the time until I upgraded my laptop to Windows 11. The laptop shows my earphones are connected, but neither sound nor microphone works. The browser and Zoom crash every time I try to use Bluetooth earphones to listen to music or join meetings.
I have tried disconnecting/reconnecting Bluetooth earphones, turning on/off Bluetooth, resetting my earphones, restarting my laptop, and none of these resolves the issues of no sound/mic and crashing. I even bought a new pair of Bluetooth earphones, and it did not work either.
I think this is a bug in Windows 11. Am I the only one facing this issue? What exactly is going on with Windows 11 Bluetooth? And what else can I do now?
Windows for home | Windows 11 | Performance and system failures
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Anonymous
2023-10-19T22:39:31+00:00 -
Anonymous
2023-09-23T14:20:08+00:00 The same case , trying for 3 hrs and nothing works,,,,