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My Bluetooth earphones have been working well all the time until I upgraded my laptop to Windows 11. The laptop shows my earphones are connected, but neither sound nor microphone works. The browser and Zoom crash every time I try to use Bluetooth earphones to listen to music or join meetings.
I have tried disconnecting/reconnecting Bluetooth earphones, turning on/off Bluetooth, resetting my earphones, restarting my laptop, and none of these resolves the issues of no sound/mic and crashing. I even bought a new pair of Bluetooth earphones, and it did not work either.
I think this is a bug in Windows 11. Am I the only one facing this issue? What exactly is going on with Windows 11 Bluetooth? And what else can I do now?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I finally got it working on my new Windows 11 machine. I went to Control Panel > Sound and under Playback you see one of the Speakers is "Sonos Move". It was disabled, so I right-clicked on it and clicked "Enable" and it worked! Hope this helps someone!
Thankyou so much for this. I've been stuck for 6 days worried i'd have to buy a new headset. This is the only solution that worked for me.
Is Microsoft going to fix this??? Such a stupid issue, Microsoft, common, fix this issue!!!
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This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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