Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop

Anonymous
2022-05-17T16:28:45+00:00

Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.

Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.

Original post below:

My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.

Things I have done:

Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode

Rolled back the most recent windows update

Installed all the updates from Dell support

Attempted to repair files with the sfc /scannow command

Reinstalled DirectX

Cried a little bit

As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.

Liam

Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.

Band Aid Method:

  1. Press windows key + x
  2. Select device manager from list
  3. Navigate to Display Adapters and double click
  4. Locate NVIDIA GeForce GTX 1050 from the drop down options
  5. Right click on the NVIDIA GeForce GTX 1050 and select Disable device
  6. Bingo. You did it.

Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.

One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.

Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2022-10-21T19:03:05+00:00

Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.

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  1. Anonymous
    2022-11-02T08:27:24+00:00

    Hi everyone,

    Just to add more positive news from my perspective. I have been running on the new driver 526.47 (31.0.15.2647) since it came out and have had no BSOD's. All good.

    I think our man at NVIDIA_Manuel cracked it. Well done Manuel - You persisted and supported us when Dell and Microsoft were nowhere to be seen. Whist we probably want to give it another week before we draw a final conclusion, I'd say after 5 days of constant heavy usage, that early indications from my perspective anyway look very promising.

    As some of you are aware, I did try to get support from DELL, but it was left with them being adamant that I should fully reinstall Windows 10 and then the latest drivers to see if it resolved it, before they would investigate any further. I told them I had tried that, but because I did it back in May, they wanted me to do it again as a more recent attempt - unfortunately I didn't have the time to rebuild my laptop again, and then the news came from Manuel that a fix was coming so I decided to hold fire..

    I will miss this forum, all 35 pages and 345 posts.. It's been good therapy - thankyou from me to everyone who persisted and added value on the investigations. I'll keep an eye on this thread over the next week, and if it's still looking positive this time next week, I might let DELL know, although I might need a stiff drink before picking up the phone....

    Fingers crossed no one else has had an issue? ;-)

    HT.

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  2. Anonymous
    2022-10-06T10:20:02+00:00

    Unfortunately it's only temporary solution. If you work on Adobe Premiere or After Effects and use 27.21.14.6109, A06 NVIDIA drivers you are greeted with this warning:


    In exported report you can read:

    "1. NVIDIA has identified a bug in your driver which might cause random crashes in your Adobe application. Please follow the instructions listed in the linked article.

    URL: https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-nvidia.html"

    So by no means rolling driver back to 27.21.14.6109, A06 is a good solution :(

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  3. Anonymous
    2022-10-03T19:44:55+00:00

    This sucks. I have a Dell XPS 9560 and I get this error when I'm using Adobe Photoshop/Lightroom. The apps aren't laggy when it's in use, but there's a stop/skip lag when I'm editing, and that's a sure sign the bluescreen will pop up soon after. It feels like the integrated graphics and dedicated gpu are fighting for the same memory or something. If Im browsing the internet doing non intensive gpu things I can run the laptop for hours. I've disable the integrated gpu and let the laptop run exclusively on the dedicated gpu, but no error even after few hours. I will try this again to see if the error persist. Only issue is I cannot control the brightness with the dedicated gpu(very stupid).

    Last night I uninstalled the NVIDIA drivers, ran DDU and did a full install of the NVIDIA studio driver. I ran my usual apps, heard the GPU doing its thing, and after an hour I got the error code. At this point it's a Windows issue. I seriously hope they fix this because I'm not about to spend money on another laptop.

    *Edit* I had time the change to enabled the NVIDIA gpu only. I opened and ran Adobe Photoshop, Lightroom, and other GPU intensive apps a few times. Though it runs quite slow, and at times very laggy, I did not experience the error code or blue screen. I also wanted to add that I think the battery/charger are directly link to this issue as I just experienced a voltage drop that could be directly related to the gpu.

    *10/20/2022 Edit*

    I went ahead and installed Nvidia Firmware 27.21.14.6109 back onto my XPS 9560. I've been running Adobe Lightroom/Photoshop for about 4 days consistently with testing of the programs closing and reopening and I have not experienced the BSOD. For whatever reason the latest Windows update and Nvidia firmware are having incompatibility issues. Revert back to the old Nvidia 27.21.14.6109 for best results.

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  4. Anonymous
    2022-05-17T17:25:05+00:00

    I will attempt this and update the thread

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